Sales & Customer Service Operator

Adapro Talent Partners are delighted to be exclusively partnering with a growing Milton Keynes based Group who are looking to recruit a Sales & Customer Services Operator, on a permanent basis. This newly created role will report into the Commercial Engagement & Development Manager, and will play a key role in supporting customers through proactive telephone sales and exceptional customer service. This position requires resilience, strong communication skills and the ability to build a rapport with our customer base. Key Responsibilities * Sell own brand building materials and related products to customers, ensuring clear communication of features and benefits. * Handle inbound and outbound calls to support with product information, promotions and deal with service queries. * Build and maintain strong relationships with members through excellent listening and interpersonal skills. * Resolve service issues promptly and professionally, ensuring compliance with service level agreements. * Collaborate with internal teams to deliver a seamless customer experience. * Maintain accurate records of interactions and follow-up actions. * Demonstrate flexibility to take on new responsibilities as the role evolves. Skills and Attributes * Hardworking and resilient with a positive attitude. * Excellent communication and listening skills. * Ability to build a rapport and trust with our members. * Strong problem-solving skills and attention to detail. * A great team player who thrives in a collaborative environment. * Adaptable and willing to learn new skills and processes. Preferred Experience * Previous experience in telesales and customer service is highly desirable. * Competence in using Microsoft Office (Word, Excel and applications) and CRM systems Our Client is looking to recruit a candidate who has the desire to make this new role their own, and scope out/grow it as they progress. This role will initially require 5 days onsite in the Milton Keynes HQ, but there will be opportunity for Hybrid working post probation. Our Client is offering a Salary of £25,000 + Benefits