Sales and Social Media Executive

We’re looking for a driven, personable sales professional to join a fast-paced hospitality business with a culture built on teamwork, professionalism, and genuine care for guests and colleagues alike. This is a varied role combining responding to sales enquiries and relationship building with social media marketing to drive brand awareness and bookings. Sales Activity * Proactive business development activities through responding to sales enquiries through the website * Updating the company’s website with available stock. * Posting sales stock on external partner websites. * Demonstrating the features and benefits and highlighting what makes the offering unique. Customer Relationship Management * Building a presence and become known as a point of contact for sales and upgrades. * Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email. * Posting in and responding to customer queries in owner’s groups on Facebook etc. * Building and maintaining strong customer relationships for now and the future. * Confidently and professionally respond to customer concerns or objections. * Ensuring that all communication is professional and in keeping with the values of the business. CRM Management/Administration * Updating the CRM with customers’ information, leads, sales documentation and more. * Extracting leads from the CRM each day, to create appointments etc. * Accurate sales documentation completed in the required timescales. * Develop an understanding of the management software, used for existing owners. Person Specification * Experience in sales or a customer-focused environment * Confident generating new business and converting enquiries into bookings * Experience managing social media platforms for business purposes * Creative mindset with the ability to produce engaging content * Well organised with good time management skills * Professional, personable, and passionate about delivering great customer experiences