Scheduling Manager
CV-LibraryBow East, Greater LondonpermanentPosted: 18 June 2026
Apply NowAn established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning accross multiple contracts.
In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.
Responsibilities
* Manage the day-to-day scheduling and customer service operations.
* Lead and support a team of up to 10 schedulers.
* Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.
* Monitor service performance and implement improvements where required.
* Handle escalated customer issues and oversee complaint resolution processes.
* Promote excellent customer service standards across the team.
* Work closely with colleagues and stakeholders across multiple locations to ensure smooth service delivery.
Requirements
* Proven background within housing repairs and maintenance services.
* Experience overseeing workforce scheduling or resource planning functions.
* Previous involvement in customer service management and complaint handling.
* Strong leadership and team development abilities.
* Confident user of planning, scheduling, and general IT systems.
* Excellent communication and relationship-building skills.
* Ability to motivate teams and drive operational performance.
Package
* Negotiable salary of up to £42k
* Monday - Friday 8am - 5pm
* Office Based in East London
* 23 days annual leave plus bank holiday
* Pension, medical scheme options and life assurance
* Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
* 1 paid volunteer day
Simply apply to be considered for the role
In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.
Responsibilities
* Manage the day-to-day scheduling and customer service operations.
* Lead and support a team of up to 10 schedulers.
* Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.
* Monitor service performance and implement improvements where required.
* Handle escalated customer issues and oversee complaint resolution processes.
* Promote excellent customer service standards across the team.
* Work closely with colleagues and stakeholders across multiple locations to ensure smooth service delivery.
Requirements
* Proven background within housing repairs and maintenance services.
* Experience overseeing workforce scheduling or resource planning functions.
* Previous involvement in customer service management and complaint handling.
* Strong leadership and team development abilities.
* Confident user of planning, scheduling, and general IT systems.
* Excellent communication and relationship-building skills.
* Ability to motivate teams and drive operational performance.
Package
* Negotiable salary of up to £42k
* Monday - Friday 8am - 5pm
* Office Based in East London
* 23 days annual leave plus bank holiday
* Pension, medical scheme options and life assurance
* Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
* 1 paid volunteer day
Simply apply to be considered for the role