Security Operations Manager

Security Operations Manager Salary: Up to £45,000 + Company Car / Allowance (SIA ACS / ISO 9001) Location: Surrey Overview A leading and well-established security services provider is seeking an experienced Operations Manager – Security to deliver senior operational leadership across a multi-service portfolio including manned guarding, mobile patrols, keyholding, alarm response, and control room operations. This is a visible leadership role responsible for driving service excellence, regulatory compliance, contract performance, and team development across a geographically dispersed operation. Ideal for an experienced Security Operations Manager with strong knowledge of SIA ACS, ISO 9001, NSI Gold and British Standards, seeking progression within a professional and growth-focused organisation. Key Responsibilities * Provide senior operational leadership across guarding, mobile response and control room services. * Ensure compliance with SIA ACS, ISO 9001, NSI Gold and relevant British Standards (BS 7499, BS 7984-1/3, BS 10800). * Lead, mentor, and develop Duty Managers, Supervisors, and operational teams. * Oversee workforce planning, rostering, and service delivery performance. * Manage third-party providers and ensure SLA and contractual compliance. * Review and enhance operational policies, procedures, and governance frameworks. * Act as senior escalation point for incidents and operational risk management. * Participate in on-call rota (2 weeks on / 2 weeks off) providing out-of-hours leadership. * Drive continuous improvement, audit readiness, and quality assurance. Essential Experience * Proven experience as an Operations Manager – Security or Senior Security Operations Manager. * Strong background across manned guarding, mobile patrols, alarm response, and control room environments. * Demonstrable experience managing large, multi-site security teams. * Experience implementing and improving operational processes and governance. * Strong contract management and SLA performance oversight. * Experience operating within SIA ACS and ISO-accredited environments. * Confident stakeholder management and client engagement skills. Qualifications & Requirements * Valid SIA Licence (SG, DS or CP) – CCTV desirable. * Full UK manual driving licence. * Strong working knowledge of: * ISO 9001 * SIA Approved Contractor Scheme (ACS) * BS 7499 * BS 7984-1 / 7984-3 * BS 10800 * Competent in Microsoft Office and workforce management / rostering systems. * Flexible and professional approach to duty management and out-of-hours support