Senior App support analuyst
CV-LibraryLondoncontractPosted: 28 April 2026
Apply NowRole Brief - Senior Application Support Analyst (EMEA Credit)
Location: London (St. Paul's - hybrid, 3 days onsite; more initially for onboarding)
Contract: 12 months
Start: ASAP (urgent - 6-week handover with departing senior)
Overview
This is a senior, trader-facing Application Support role within the Markets Application Production Services (MAPS) team, supporting the EMEA Credit business.
The role sits directly on the trading floor, partnering closely with Credit traders and supporting a suite of in-house electronic trading, risk, and pricing platforms across the full front-to-back lifecycle.
This is a high-impact hire due to a senior resignation, so the client is looking for someone who can hit the ground running and operate at a high level quickly.
Key Responsibilities
Act as first point of contact for Credit traders for all application support issues
Provide hands-on support across trading, pricing, risk, and market data platforms
Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk)
Troubleshoot and resolve complex, business-critical incidents
Take ownership of major incidents and problem management
Support releases and change management processes
Build strong relationships with traders, dev teams, and infrastructure
Identify and drive stability improvements and automation opportunities (Python)
Contribute to onboarding processes and continuous improvement initiatives
Non-Negotiable Requirements (Must-Haves)
Recruiters should not submit candidates without all of the below:
Strong Front Office / Trader-Facing Experience
ежеднев interaction with traders is essential
FICC Credit Product Knowledge
Corporate Bonds
Credit Default Swaps (CDS)
ETFs / Index products
Excellent Communication Skills
Clear, confident, and credible with senior stakeholders
Need to have excellent written and verbal communication
Strong Problem-Solving Ability
Candidates will be assessed on this in interview
Technical Experience
Python (essential)
KDB (essential)
Additional / Preferred Skills
Unix / Linux
SQL
Understanding of market data flows
Monitoring tools (e.g. Dynatrace, Splunk)
ITIL / Production Support frameworks
Team & Working Model
Team of 5 in London, part of a global team (20+) across London, New York, and Singapore
Follow-the-sun support model
Shift pattern:
Early: 7am-3pm
Late: 10am-6pm
Typically 2 early shifts followed by 2 late shifts
Interview Process
2 stages
Both face-to-face onsite
Interview prep provided
What "Good" Looks Like
Ideal candidates will:
Be confident operating on the trading floor
Combine strong technical depth with business understanding
Be calm under pressure in high-severity incidents
Show initiative in automation and improving support functions
Have experience in similar investment bank environments
If you believe you have the experience required, please apply with your CV now for instant consideration!
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention
Location: London (St. Paul's - hybrid, 3 days onsite; more initially for onboarding)
Contract: 12 months
Start: ASAP (urgent - 6-week handover with departing senior)
Overview
This is a senior, trader-facing Application Support role within the Markets Application Production Services (MAPS) team, supporting the EMEA Credit business.
The role sits directly on the trading floor, partnering closely with Credit traders and supporting a suite of in-house electronic trading, risk, and pricing platforms across the full front-to-back lifecycle.
This is a high-impact hire due to a senior resignation, so the client is looking for someone who can hit the ground running and operate at a high level quickly.
Key Responsibilities
Act as first point of contact for Credit traders for all application support issues
Provide hands-on support across trading, pricing, risk, and market data platforms
Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk)
Troubleshoot and resolve complex, business-critical incidents
Take ownership of major incidents and problem management
Support releases and change management processes
Build strong relationships with traders, dev teams, and infrastructure
Identify and drive stability improvements and automation opportunities (Python)
Contribute to onboarding processes and continuous improvement initiatives
Non-Negotiable Requirements (Must-Haves)
Recruiters should not submit candidates without all of the below:
Strong Front Office / Trader-Facing Experience
ежеднев interaction with traders is essential
FICC Credit Product Knowledge
Corporate Bonds
Credit Default Swaps (CDS)
ETFs / Index products
Excellent Communication Skills
Clear, confident, and credible with senior stakeholders
Need to have excellent written and verbal communication
Strong Problem-Solving Ability
Candidates will be assessed on this in interview
Technical Experience
Python (essential)
KDB (essential)
Additional / Preferred Skills
Unix / Linux
SQL
Understanding of market data flows
Monitoring tools (e.g. Dynatrace, Splunk)
ITIL / Production Support frameworks
Team & Working Model
Team of 5 in London, part of a global team (20+) across London, New York, and Singapore
Follow-the-sun support model
Shift pattern:
Early: 7am-3pm
Late: 10am-6pm
Typically 2 early shifts followed by 2 late shifts
Interview Process
2 stages
Both face-to-face onsite
Interview prep provided
What "Good" Looks Like
Ideal candidates will:
Be confident operating on the trading floor
Combine strong technical depth with business understanding
Be calm under pressure in high-severity incidents
Show initiative in automation and improving support functions
Have experience in similar investment bank environments
If you believe you have the experience required, please apply with your CV now for instant consideration!
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention