Senior Digital Service Owner
CV-LibrarySalisbury, WiltshirecontractPosted: 24 March 2026
Apply NowLocation: Porton Down, Salisbury OR Portsdown West, Fareham – Hybrid (occasional travel to site)
Contract Length: 12 months
Pay Rate: £782/day Umbrella
Security Clearance: Active SC clearance + Sole UK National
IR35 Status: In Scope
About the Role
We are seeking a Senior Digital Service Owner to lead a critical Engineering, Research, and Data Services portfolio. You will be responsible for managing and improving digital services that enable science and technology teams to undertake complex system design, analysis, high-performance modelling, simulation, and secure software development across all classification levels.
This role offers the opportunity to shape multi-service digital strategies, manage services end-to-end, and collaborate with highly skilled technical and programme teams in an agile environment.
Key Responsibilities
* Establish and implement a multi-service digital strategy aligned to current and future business needs.
* Oversee the end-to-end lifecycle of IT digital services, ensuring operational excellence and continual improvement.
* Act as the escalation point for IT Digital services and ensure quality-of-service standards are maintained.
* Build and maintain strong stakeholder relationships, influencing strategy adoption.
* Work in an agile manner, managing service change priorities based on evolving requirements.
* Monitor and report on service performance, supporting continuous improvement initiatives.
Essential Requirements
* Proven experience developing IT digital service strategies that meet business needs.
* Strong strategic and operational mindset with experience translating requirements into actionable services.
* Track record of leading multiple IT digital services through their lifecycle, from inception to decommissioning.
* Experience delivering IT digital services using internal, contractor, and third-party models.
* Skilled in negotiating SLAs and ensuring high-performing teams.
* Excellent leadership, communication, and stakeholder management skills.
* Ability to manage conflicting priorities while adapting to changing requirements.
* Experience creating digital roadmaps and delivering business value.
* ITIL v3 certification (or equivalent experience).
* Agile working knowledge (e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I) or equivalent).
Why Join Us?
* Flexible hybrid working with occasional site visits.
* Opportunity to influence strategic digital services in a high-profile science and technology environment.
* Employer committed to Disability Confident & Armed Forces Covenant, with guaranteed interview scheme available for eligible candidates
Contract Length: 12 months
Pay Rate: £782/day Umbrella
Security Clearance: Active SC clearance + Sole UK National
IR35 Status: In Scope
About the Role
We are seeking a Senior Digital Service Owner to lead a critical Engineering, Research, and Data Services portfolio. You will be responsible for managing and improving digital services that enable science and technology teams to undertake complex system design, analysis, high-performance modelling, simulation, and secure software development across all classification levels.
This role offers the opportunity to shape multi-service digital strategies, manage services end-to-end, and collaborate with highly skilled technical and programme teams in an agile environment.
Key Responsibilities
* Establish and implement a multi-service digital strategy aligned to current and future business needs.
* Oversee the end-to-end lifecycle of IT digital services, ensuring operational excellence and continual improvement.
* Act as the escalation point for IT Digital services and ensure quality-of-service standards are maintained.
* Build and maintain strong stakeholder relationships, influencing strategy adoption.
* Work in an agile manner, managing service change priorities based on evolving requirements.
* Monitor and report on service performance, supporting continuous improvement initiatives.
Essential Requirements
* Proven experience developing IT digital service strategies that meet business needs.
* Strong strategic and operational mindset with experience translating requirements into actionable services.
* Track record of leading multiple IT digital services through their lifecycle, from inception to decommissioning.
* Experience delivering IT digital services using internal, contractor, and third-party models.
* Skilled in negotiating SLAs and ensuring high-performing teams.
* Excellent leadership, communication, and stakeholder management skills.
* Ability to manage conflicting priorities while adapting to changing requirements.
* Experience creating digital roadmaps and delivering business value.
* ITIL v3 certification (or equivalent experience).
* Agile working knowledge (e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I) or equivalent).
Why Join Us?
* Flexible hybrid working with occasional site visits.
* Opportunity to influence strategic digital services in a high-profile science and technology environment.
* Employer committed to Disability Confident & Armed Forces Covenant, with guaranteed interview scheme available for eligible candidates