Senior Process Excellence Manager
CV-LibraryLondonpermanentPosted: 29 April 2026
Apply NowThe role
This is a senior process excellence role within an education‑focused publishing environment, centred on improving end‑to‑end publishing workflows and enabling next‑generation digital publishing.
You’ll act as a trusted partner to a specific publishing area, owning a portfolio of improvement initiatives while leading and coaching a small team. The role blends process excellence, business analysis, change management and stakeholder engagement at scale.
Key responsibilities
* Lead and develop a small team of Process Excellence Managers, providing coaching and direction.
* Own and manage a portfolio of tactical and strategic improvement initiatives aligned to business priorities.
* Analyse and improve complex publishing workflows across the submission‑to‑publication lifecycle.
* Identify inefficiencies, risks and improvement opportunities, and define future‑state processes.
* Work closely with editorial, production, technology, marketing and commercial teams to deliver change.
* Translate business needs into clear, prioritised requirements and solution options.
* Support delivery of workflow automation, system enhancements and regulatory/compliance initiatives.
* Contribute to change management planning and drive adoption of new processes and technologies.
* Define and track KPIs to measure impact and value of delivered improvements.
* Act as a Centre of Excellence representative, clearly communicating objectives and progress to the wider business.
Skills and experience
* Demonstrable experience in process optimisation, continuous improvement, process excellence or business analysis in a lead role.
* Strong understanding of education or research publishing and journal workflows, including the submission‑to‑publication journey.
* Demonstrable experience partnering with senior stakeholders and influencing across functions.
* Experience leading or line‑managing a small team.
* Strong analytical capability with the ability to translate complexity into clear, practical solutions.
* Demonstrable experience working across projects with strategic impact.
* Familiarity with change management concepts and successful adoption of change in operational environments.
* Lean Yellow Belt or Business Analysis certification.
* Degree‑level qualification or equivalent practical experience.
Desirable
* Project or programme management certification (e.g. PRINCE2, MSP, Agile).
* Experience working closely with technology teams and third‑party suppliers.
* Confidence operating in a complex, matrixed organisation.
Why apply
* Opportunity to influence and improve education publishing processes at global scale.
* High‑impact role with visibility across senior stakeholders.
* Supportive, collaborative culture with a strong focus on continuous improvement.
* Hybrid working and a comprehensive benefits package.
How to apply
Apply via CV Library or contact Portare Solutions for a confidential discussion
This is a senior process excellence role within an education‑focused publishing environment, centred on improving end‑to‑end publishing workflows and enabling next‑generation digital publishing.
You’ll act as a trusted partner to a specific publishing area, owning a portfolio of improvement initiatives while leading and coaching a small team. The role blends process excellence, business analysis, change management and stakeholder engagement at scale.
Key responsibilities
* Lead and develop a small team of Process Excellence Managers, providing coaching and direction.
* Own and manage a portfolio of tactical and strategic improvement initiatives aligned to business priorities.
* Analyse and improve complex publishing workflows across the submission‑to‑publication lifecycle.
* Identify inefficiencies, risks and improvement opportunities, and define future‑state processes.
* Work closely with editorial, production, technology, marketing and commercial teams to deliver change.
* Translate business needs into clear, prioritised requirements and solution options.
* Support delivery of workflow automation, system enhancements and regulatory/compliance initiatives.
* Contribute to change management planning and drive adoption of new processes and technologies.
* Define and track KPIs to measure impact and value of delivered improvements.
* Act as a Centre of Excellence representative, clearly communicating objectives and progress to the wider business.
Skills and experience
* Demonstrable experience in process optimisation, continuous improvement, process excellence or business analysis in a lead role.
* Strong understanding of education or research publishing and journal workflows, including the submission‑to‑publication journey.
* Demonstrable experience partnering with senior stakeholders and influencing across functions.
* Experience leading or line‑managing a small team.
* Strong analytical capability with the ability to translate complexity into clear, practical solutions.
* Demonstrable experience working across projects with strategic impact.
* Familiarity with change management concepts and successful adoption of change in operational environments.
* Lean Yellow Belt or Business Analysis certification.
* Degree‑level qualification or equivalent practical experience.
Desirable
* Project or programme management certification (e.g. PRINCE2, MSP, Agile).
* Experience working closely with technology teams and third‑party suppliers.
* Confidence operating in a complex, matrixed organisation.
Why apply
* Opportunity to influence and improve education publishing processes at global scale.
* High‑impact role with visibility across senior stakeholders.
* Supportive, collaborative culture with a strong focus on continuous improvement.
* Hybrid working and a comprehensive benefits package.
How to apply
Apply via CV Library or contact Portare Solutions for a confidential discussion