Senior Servicing Specialist
CV-LibraryLondonpermanentPosted: 23 March 2026
Apply NowJob title: Senior Servicing Specialist
Location: Remote
Salary: £35,000 to £55,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
25 days annual leave, plus bank holidays; increasing by 1 day per year worked, up to a maximum 30 days
Option to buy/sell up to 3 days' holiday
Death in Service at 4 x salary (from day one of employment)
5-year, 10-year and 15-year excellent service awards
Car parking (limited onsite or, if offsite, cost of parking refunded)
Employee Assistance Programme
Active charity support (non-mandatory)
Monthly mindfulness sessions
Complimentary Christmas/summer parties/Team evenings and social events
Company BBQs on HQ sun terrace
Daily fruit bowl, healthy snacks, and coffee machine/tea
Paddleboards for free hire/Office table tennis.
Workplace pension schemeAbout the Role of Senior Servicing Specialist:
As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing function, with a strong focus on arrears management, recoveries, and enforcement. Experience within bridging finance is essential, as you will be working across short-term, fast-paced lending scenarios.
You will proactively manage borrowers in arrears or default, working closely with legal representatives, receivers, and third-party stakeholders to deliver the best possible outcomes for the lender.
Responsibilities for the position of Senior Servicing Specialist:
Service and monitor a portfolio of UK bridging loans, tracking performance and repayment ability
Manage arrears and enforcement actions, including possession, LPA receivership, and litigation
Negotiate with borrowers and guarantors to achieve sustainable repayment solutions
Produce loan performance reports and MI for senior management
Liaise with borrowers, partners, and third parties to progress cases effectively
Assess and recommend lender consent items across loan and real estate matters
Provide expertise on arrears and recoveries, supporting wider servicing teams
Identify and escalate risks, ensuring decisions align with policy and commercial objectives
Contribute to process improvements to enhance efficiency and customer outcomes Experience required for the position of Senior Servicing Specialist:
Extensive experience in loan servicing, recoveries, or collections within bridging or specialist lending
Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment.
Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers.
Analytical and detail-oriented, with the ability to assess risk and recommend recovery strategies.
Proficiency in Microsoft Office and loan management systems.
Strong organisational skills.
Strong IT skills with knowledge of loan management/CRM systems.For more information regarding the role of Senior Servicing Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
Location: Remote
Salary: £35,000 to £55,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
25 days annual leave, plus bank holidays; increasing by 1 day per year worked, up to a maximum 30 days
Option to buy/sell up to 3 days' holiday
Death in Service at 4 x salary (from day one of employment)
5-year, 10-year and 15-year excellent service awards
Car parking (limited onsite or, if offsite, cost of parking refunded)
Employee Assistance Programme
Active charity support (non-mandatory)
Monthly mindfulness sessions
Complimentary Christmas/summer parties/Team evenings and social events
Company BBQs on HQ sun terrace
Daily fruit bowl, healthy snacks, and coffee machine/tea
Paddleboards for free hire/Office table tennis.
Workplace pension schemeAbout the Role of Senior Servicing Specialist:
As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing function, with a strong focus on arrears management, recoveries, and enforcement. Experience within bridging finance is essential, as you will be working across short-term, fast-paced lending scenarios.
You will proactively manage borrowers in arrears or default, working closely with legal representatives, receivers, and third-party stakeholders to deliver the best possible outcomes for the lender.
Responsibilities for the position of Senior Servicing Specialist:
Service and monitor a portfolio of UK bridging loans, tracking performance and repayment ability
Manage arrears and enforcement actions, including possession, LPA receivership, and litigation
Negotiate with borrowers and guarantors to achieve sustainable repayment solutions
Produce loan performance reports and MI for senior management
Liaise with borrowers, partners, and third parties to progress cases effectively
Assess and recommend lender consent items across loan and real estate matters
Provide expertise on arrears and recoveries, supporting wider servicing teams
Identify and escalate risks, ensuring decisions align with policy and commercial objectives
Contribute to process improvements to enhance efficiency and customer outcomes Experience required for the position of Senior Servicing Specialist:
Extensive experience in loan servicing, recoveries, or collections within bridging or specialist lending
Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment.
Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers.
Analytical and detail-oriented, with the ability to assess risk and recommend recovery strategies.
Proficiency in Microsoft Office and loan management systems.
Strong organisational skills.
Strong IT skills with knowledge of loan management/CRM systems.For more information regarding the role of Senior Servicing Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days