Service and Delivery Lead
Service & Delivery Lead Bridgend Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team. This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service. This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment. What you'll be doing Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers Acting as the main operational point of contact for customers following the sales process Managing delivery timelines and ensuring installations meet technical and operational standards Identifying delivery risks, resolving issues early and escalating where required Monitoring service performance, warranty trends and recurring issues to support continuous improvement Developing clear processes and frameworks around delivery, onboarding and service coordination Tracking delivery milestones, service performance and operational KPIs Maintaining strong customer relationships and ensuring operational issues are resolved quickly What we're looking for Experience in service delivery, operations, project delivery or customer operations, ideally within a technical or engineering-led environment Experience coordinating multiple stakeholders across projects Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors) Experience improving or implementing operational processes Confidence managing escalations and resolving complex service issues Experience using CRM or service management systems Full UK driving licence and willingness to travel to customer sites What you'll get in return Salary up to £45,000 depending on experience Monday to Friday, 9:00am - 5:00pm Subsidised gym and canteen Free on-site parking Easily accessible location from the M4 Opportunity to join a growing business at an exciting stage of expansion