Service Coordinator
CV-LibraryCaerphilly, Caerphilly County BoroughpermanentPosted: 25 March 2026
Apply NowService Coordinator
Location: Caerphilly
Salary: £30000
Hours: Monday to Friday | Office-Based | 08:30–17:00
We are currently looking for a proactive and well-organised Service Coordinator to join a busy and fast-paced team. This role would suit someone who enjoys coordinating people, processes, and communication while delivering a high level of service.
Key Responsibilities:
*
Act as a key point of contact for clients, engineers, suppliers, and subcontractors
*
Manage inbound calls and emails in a professional and efficient manner
*
Provide regular job updates and progress reports to customers
*
Maintain accurate and up-to-date system records
*
Plan, schedule, and monitor daily workloads for engineers
*
Book appointments for smaller contracts and ad-hoc works
*
Complete helpdesk administrative tasks, including processing orders and spare parts
*
Raise purchase orders for suppliers and subcontractors
*
Produce accurate invoices for completed works
*
Monitor KPIs and support SLA performance
What We’re Looking For:
*
Previous experience in a similar coordination or FM environment is desirable
*
Good understanding of scheduling, workflows, and service delivery
*
Strong organisational and communication skills
*
Confident using office systems and scheduling software
*
Ability to prioritise workload and work well under pressure
Please get in touch or send your CV for more information
Location: Caerphilly
Salary: £30000
Hours: Monday to Friday | Office-Based | 08:30–17:00
We are currently looking for a proactive and well-organised Service Coordinator to join a busy and fast-paced team. This role would suit someone who enjoys coordinating people, processes, and communication while delivering a high level of service.
Key Responsibilities:
*
Act as a key point of contact for clients, engineers, suppliers, and subcontractors
*
Manage inbound calls and emails in a professional and efficient manner
*
Provide regular job updates and progress reports to customers
*
Maintain accurate and up-to-date system records
*
Plan, schedule, and monitor daily workloads for engineers
*
Book appointments for smaller contracts and ad-hoc works
*
Complete helpdesk administrative tasks, including processing orders and spare parts
*
Raise purchase orders for suppliers and subcontractors
*
Produce accurate invoices for completed works
*
Monitor KPIs and support SLA performance
What We’re Looking For:
*
Previous experience in a similar coordination or FM environment is desirable
*
Good understanding of scheduling, workflows, and service delivery
*
Strong organisational and communication skills
*
Confident using office systems and scheduling software
*
Ability to prioritise workload and work well under pressure
Please get in touch or send your CV for more information