Service Delivery Specialist- Logistics and Warehousing
CV-LibraryNN17, Corby, North NorthamptonshirepermanentPosted: 23 September 2026
Apply NowLocation: Corby, Northants
Salary: Up to £31k
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00 Hybrid work rota 3 days onsite 2 remote
Join Arvato as a Service Delivery Specialist!
Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Service Delivery Specialist to join our team in Corby.
In this role, you’ll act as a key link between clients, internal warehouse teams and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
Your tasks
* Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries which will arrise via JIRA tickets and emails.
* Monitor service performance against agreed KPIs and SLAs.
* Investigate and resolve customer issues efficiently and professionally.
* Coordinate with operational and support teams to ensure smooth service delivery.
* Analyse service data and identify opportunities for process improvement.
* Produce customer reports and communicate performance updates.
* Support continuous improvement initiatives and customer projects.
Experience
* Previous experience in customer service, account management, service delivery, or a similar customer-facing role is essential.
* Excellent communication and relationship-building skills.
* Strong organisational skills with the ability to manage multiple priorities.
* Problem-solving mindset with keen attention to detail.
* Good analytical and reporting abilities.
* Proficiency in Microsoft Office applications, particularly Excel.
* Experience within logistics, supply chain, or outsourcing environments is ideally sought.
Additional information
• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Ample parking
Salary: Up to £31k
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00 Hybrid work rota 3 days onsite 2 remote
Join Arvato as a Service Delivery Specialist!
Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Service Delivery Specialist to join our team in Corby.
In this role, you’ll act as a key link between clients, internal warehouse teams and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
Your tasks
* Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries which will arrise via JIRA tickets and emails.
* Monitor service performance against agreed KPIs and SLAs.
* Investigate and resolve customer issues efficiently and professionally.
* Coordinate with operational and support teams to ensure smooth service delivery.
* Analyse service data and identify opportunities for process improvement.
* Produce customer reports and communicate performance updates.
* Support continuous improvement initiatives and customer projects.
Experience
* Previous experience in customer service, account management, service delivery, or a similar customer-facing role is essential.
* Excellent communication and relationship-building skills.
* Strong organisational skills with the ability to manage multiple priorities.
* Problem-solving mindset with keen attention to detail.
* Good analytical and reporting abilities.
* Proficiency in Microsoft Office applications, particularly Excel.
* Experience within logistics, supply chain, or outsourcing environments is ideally sought.
Additional information
• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Ample parking