Service Desk Advisor
CV-LibraryWinnersh, WokinghampermanentPosted: 1 July 2026
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The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:
* Facilities Services
* Information Technology and Communication Services
* Energy Management Services
The business aim is to be considered “best-in-class” and “doing what we say
Main purpose of Job
To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country
Description
* To communicate via telephone and email being both polite and helpful.
* To effectively chase updates from suppliers and customers.
* To manage and ensure completion of jobs within the given SLA.
* To manage scheduled tasks and book in with the relevant suppliers and customers.
* To run reports from the system when necessary.
* Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
* Other ad-hoc duties, as required by your line manager.
Key Tasks
* To communicate via telephone and email being both polite and helpful.
* To effectively chase updates from suppliers and customers.
* To manage and ensure completion of jobs within the given SLA.
* To manage scheduled tasks and book in with the relevant suppliers and customers.
* To run reports from the system when necessary.
* Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
* Other ad-hoc duties, as required by your line manager.
Benefits
* Company Pension
* Free Parking
* Electric Car Scheme
Salary
* £27-28k, full time
The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:
* Facilities Services
* Information Technology and Communication Services
* Energy Management Services
The business aim is to be considered “best-in-class” and “doing what we say
Main purpose of Job
To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country
Description
* To communicate via telephone and email being both polite and helpful.
* To effectively chase updates from suppliers and customers.
* To manage and ensure completion of jobs within the given SLA.
* To manage scheduled tasks and book in with the relevant suppliers and customers.
* To run reports from the system when necessary.
* Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
* Other ad-hoc duties, as required by your line manager.
Key Tasks
* To communicate via telephone and email being both polite and helpful.
* To effectively chase updates from suppliers and customers.
* To manage and ensure completion of jobs within the given SLA.
* To manage scheduled tasks and book in with the relevant suppliers and customers.
* To run reports from the system when necessary.
* Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
* Other ad-hoc duties, as required by your line manager.
Benefits
* Company Pension
* Free Parking
* Electric Car Scheme
Salary
* £27-28k, full time