Service Desk Manager
CV-LibraryEC2M, Coleman Street, Greater LondonpermanentPosted: 27 October 2026
Apply NowService Desk Manager – Facilities Management
Location: Liverpool Street, London
Salary: Up to £50,000 per annum
Hours: Monday to Friday
We are recruiting for an experienced Service Desk Manager to join a facilities management team supporting a commercial office space in Liverpool Street, London.
This is an excellent opportunity for someone with experience managing a facilities management helpdesk or service desk, coordinating maintenance operations and delivering a high standard of service within a busy commercial office environment.
Key Responsibilities
* Oversee the day-to-day running of the facilities management service desk.
* Manage incoming maintenance requests, reactive jobs and work orders.
* Coordinate engineers, contractors and site teams to ensure jobs are allocated and completed efficiently.
* Monitor KPIs, response times and service-level agreements (SLAs).
* Manage escalations and prioritise urgent maintenance issues.
* Maintain accurate records using CAFM and helpdesk systems.
* Liaise with clients, building management, engineers and subcontractors.
* Produce reports and support continuous improvement of service desk processes.
* Ensure a professional, customer-focused service is delivered at all times.
What We’re Looking For
* Previous experience in a facilities management helpdesk or service desk role.
* Experience managing or supervising a service desk team.
* Strong knowledge of planned and reactive maintenance workflows.
* Experience with CAFM systems, work orders, KPIs and SLAs.
* Excellent communication, organisation and problem-solving skills.
* A professional, proactive approach and the ability to manage competing priorities.
What’s on Offer?
* Up to £50,000 annual salary
* Monday–Friday working pattern
* Commercial office environment in Liverpool Street
* Opportunity to take ownership of service desk operations within a professional facilities management setting
Apply today to find out more about this Service Desk Manager opportunity
Location: Liverpool Street, London
Salary: Up to £50,000 per annum
Hours: Monday to Friday
We are recruiting for an experienced Service Desk Manager to join a facilities management team supporting a commercial office space in Liverpool Street, London.
This is an excellent opportunity for someone with experience managing a facilities management helpdesk or service desk, coordinating maintenance operations and delivering a high standard of service within a busy commercial office environment.
Key Responsibilities
* Oversee the day-to-day running of the facilities management service desk.
* Manage incoming maintenance requests, reactive jobs and work orders.
* Coordinate engineers, contractors and site teams to ensure jobs are allocated and completed efficiently.
* Monitor KPIs, response times and service-level agreements (SLAs).
* Manage escalations and prioritise urgent maintenance issues.
* Maintain accurate records using CAFM and helpdesk systems.
* Liaise with clients, building management, engineers and subcontractors.
* Produce reports and support continuous improvement of service desk processes.
* Ensure a professional, customer-focused service is delivered at all times.
What We’re Looking For
* Previous experience in a facilities management helpdesk or service desk role.
* Experience managing or supervising a service desk team.
* Strong knowledge of planned and reactive maintenance workflows.
* Experience with CAFM systems, work orders, KPIs and SLAs.
* Excellent communication, organisation and problem-solving skills.
* A professional, proactive approach and the ability to manage competing priorities.
What’s on Offer?
* Up to £50,000 annual salary
* Monday–Friday working pattern
* Commercial office environment in Liverpool Street
* Opportunity to take ownership of service desk operations within a professional facilities management setting
Apply today to find out more about this Service Desk Manager opportunity