Service Desk Operator

To communicate via telephone and email being both polite and helpful.

* To effectively chase updates from suppliers and customers.

* To manage and ensure completion of jobs within the given SLA.

* To manage scheduled tasks and book in with the relevant suppliers and customers.

* To run reports from the system when necessary.

* Utilise the integrated software application and any other systems/applications deemed necessary to carry out the requirements of the job

* Other ad-hoc duties, as required by your line manager