Service Development Manager

Marks Consulting Partners are currently looking for a Service Development Manager to work with one of our Housing Association clients in London. What the Job Will be doing * Leading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectives * Using data, insight and customer feedback to identify trends, drive service improvements and develop new service models * Managing service development projects from concept through to implementation, testing new approaches and rolling out successful initiatives * Leading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiences * Managing customer insight and empowerment functions to drive organisational impact and improve service delivery * Working collaboratively across teams and with external partners to develop and deliver innovative housing solutions * Creating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomes * Supporting a culture of continuous improvement, innovation and high performance across the organisation * Expanding digital capabilities to improve accessibility, efficiency and customer satisfaction * Supporting senior leadership in developing new service strategies and delivering key organisational priorities What You Will Need * Significant experience in service development, service improvement or transformation within housing or a similar sector * Strong analytical and data interpretation skills, with the ability to turn insight into actionable improvements * Experience in service design, process mapping and delivering change projects * Strong customer engagement experience, with the ability to gather and utilise feedback to shape services * Proven track record of improving service performance and delivering measurable outcomes * Experience working collaboratively across teams and with external partners * Strong leadership and stakeholder management skills * Understanding of housing services, customer support models and regulatory frameworks * Working towards or holding a CIH Level 5 qualification (or equivalent) desirable