Service Management Lead

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 +£575 - £625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management) Act as the primary interface between technical teams, suppliers, and MoD stakeholders Ensure service delivery aligns with MoD policies, security standards, and operational objectives Drive service performance, governance, and reporting (SLAs, OLAs, KPIs) Own Major Incident Management, ensuring effective resolution and stakeholder communication Oversee change control and service transition processes Manage multi-vendor / SIAM environments, ensuring seamless service integration Champion ITIL best practice and continuous service improvement (CSI) Maintain documentation and support audit and compliance requirements within a secure environment Required Skills & Experience Active SC Clearance (essential) Proven experience working on Ministry of Defence (MoD) programmes (essential) Strong background in IT Service Management leadership roles Deep understanding of ITIL frameworks (v3/v4) Experience operating within secure, regulated environments Demonstrable experience managing multi-supplier / SIAM delivery models Strong stakeholder management skills across technical and non-technical audiences Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira) If you'd like to discuss this Service Management Lead in more detail, please send your updated CV to (url removed) and I will get in touch