Service Manager
CV-LibraryBury St Edmunds, SuffolkpermanentPosted: 3 July 2026
Apply NowService Manager – Bury St Edmunds
£40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent
Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability.
The Role
As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets.
Key Responsibilities
*
Lead, motivate, and develop the Service Department team.
*
Drive workshop productivity, efficiency, and profitability.
*
Monitor and improve customer satisfaction and retention.
*
Ensure manufacturer standards and compliance are maintained.
*
Manage departmental budgets, KPIs, and performance reporting.
*
Handle escalated customer queries professionally and effectively.
*
Work closely with other departments to maximise business opportunities.
*
Create a positive, high-performing culture focused on continuous improvement.
What We're Looking For
*
Previous experience as a Service Manager within the automotive industry.
*
Strong leadership and people management skills.
*
Commercially aware with a proven track record of achieving targets.
*
Excellent communication and customer service skills.
*
Organised, proactive, and able to thrive in a fast-paced environment.
*
Full UK driving licence.
What's on Offer
*
£40,000 basic salary
*
Up to £53,000 OTE
*
Excellent career progression opportunities.
*
Manufacturer training and ongoing professional development.
*
Supportive and established dealership environment.
*
Company benefits package.
*
Permanent, full-time position
£40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent
Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability.
The Role
As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets.
Key Responsibilities
*
Lead, motivate, and develop the Service Department team.
*
Drive workshop productivity, efficiency, and profitability.
*
Monitor and improve customer satisfaction and retention.
*
Ensure manufacturer standards and compliance are maintained.
*
Manage departmental budgets, KPIs, and performance reporting.
*
Handle escalated customer queries professionally and effectively.
*
Work closely with other departments to maximise business opportunities.
*
Create a positive, high-performing culture focused on continuous improvement.
What We're Looking For
*
Previous experience as a Service Manager within the automotive industry.
*
Strong leadership and people management skills.
*
Commercially aware with a proven track record of achieving targets.
*
Excellent communication and customer service skills.
*
Organised, proactive, and able to thrive in a fast-paced environment.
*
Full UK driving licence.
What's on Offer
*
£40,000 basic salary
*
Up to £53,000 OTE
*
Excellent career progression opportunities.
*
Manufacturer training and ongoing professional development.
*
Supportive and established dealership environment.
*
Company benefits package.
*
Permanent, full-time position