Service Operations Manager
CV-LibraryHolbornpermanentPosted: 16 April 2026
Apply NowJob Title: Service Operations Manager
Location: London
Salary: £55,000 – £60,000 basic (DOE)
Package: £5,000 car allowance + private medical + life assurance
Working Hours: 36.5 hours per week
Overview - Service Operations Manager
A highly established and respected provider of fire protection and security solutions is seeking a Service Operations Manager to lead its Fire Detection service delivery team.
With a long-standing reputation in the industry and a strong project and service delivery culture, the business delivers end-to-end solutions across fire detection, suppression, sprinkler, and integrated security systems.
This is a key leadership role, responsible for ensuring service excellence, meeting client SLAs, and driving operational efficiency within a growing division.
Benefits - Service Operations Manager
£55,000 – £60,000 basic salary (DOE)
£5,000 car allowance
Private medical insurance
Life assurance
25 days holiday plus bank holidays
Option to buy up to 5 additional days
Contributory pension scheme
The Role - Service Operations Manager
As Service Operations Manager, you will take ownership of the Fire Detection service division, leading teams, improving processes, and ensuring high-quality service delivery.
Key Responsibilities
Lead, recruit, develop, and line manage the engineering team
Coordinate with contractors, suppliers, and internal teams
Drive process improvements and operational efficiency
Ensure compliance with regulatory and industry standards (including LPS requirements)
Manage materials, equipment, and departmental budgets
Maintain quality standards across engineers and subcontractors
Attend and contribute to senior management meetings
Build and maintain strong relationships with clients and stakeholders
Monitor and manage subcontractor performance and compliance
Requirements - Service Operations Manager
Proven experience in a senior service delivery role within the Fire & Security industry
Strong knowledge of fire detection systems
Detailed understanding of LPS standards
Experience leading, managing, and developing teams
Ability to work effectively in a fast-paced environment and make decisions confidently
Strong organisational skills with experience delivering against KPIs and SLAs
Excellent communication and stakeholder management skills
Track record of driving process and service improvements
Why Join? - Service Operations Manager
This is an opportunity to join a highly reputable and long-established organisation with a strong people-focused culture and a commitment to excellence.
You’ll benefit from:
A senior leadership role with real influence
A collaborative and supportive working environment
Opportunities to shape and improve service delivery
Long-term career stability and progression
Apply Now - Service Operations Manager
If you’re an experienced Service Operations Manager or a senior Fire Detection professional ready to step into a leadership role, this is an excellent opportunity to join a forward-thinking and respected business.
Keywords
Service Operations Manager | Fire Detection | Fire & Security | Service Manager | Engineering Manager | Fire Systems | LPS Standards | London Jobs
Location: London
Salary: £55,000 – £60,000 basic (DOE)
Package: £5,000 car allowance + private medical + life assurance
Working Hours: 36.5 hours per week
Overview - Service Operations Manager
A highly established and respected provider of fire protection and security solutions is seeking a Service Operations Manager to lead its Fire Detection service delivery team.
With a long-standing reputation in the industry and a strong project and service delivery culture, the business delivers end-to-end solutions across fire detection, suppression, sprinkler, and integrated security systems.
This is a key leadership role, responsible for ensuring service excellence, meeting client SLAs, and driving operational efficiency within a growing division.
Benefits - Service Operations Manager
£55,000 – £60,000 basic salary (DOE)
£5,000 car allowance
Private medical insurance
Life assurance
25 days holiday plus bank holidays
Option to buy up to 5 additional days
Contributory pension scheme
The Role - Service Operations Manager
As Service Operations Manager, you will take ownership of the Fire Detection service division, leading teams, improving processes, and ensuring high-quality service delivery.
Key Responsibilities
Lead, recruit, develop, and line manage the engineering team
Coordinate with contractors, suppliers, and internal teams
Drive process improvements and operational efficiency
Ensure compliance with regulatory and industry standards (including LPS requirements)
Manage materials, equipment, and departmental budgets
Maintain quality standards across engineers and subcontractors
Attend and contribute to senior management meetings
Build and maintain strong relationships with clients and stakeholders
Monitor and manage subcontractor performance and compliance
Requirements - Service Operations Manager
Proven experience in a senior service delivery role within the Fire & Security industry
Strong knowledge of fire detection systems
Detailed understanding of LPS standards
Experience leading, managing, and developing teams
Ability to work effectively in a fast-paced environment and make decisions confidently
Strong organisational skills with experience delivering against KPIs and SLAs
Excellent communication and stakeholder management skills
Track record of driving process and service improvements
Why Join? - Service Operations Manager
This is an opportunity to join a highly reputable and long-established organisation with a strong people-focused culture and a commitment to excellence.
You’ll benefit from:
A senior leadership role with real influence
A collaborative and supportive working environment
Opportunities to shape and improve service delivery
Long-term career stability and progression
Apply Now - Service Operations Manager
If you’re an experienced Service Operations Manager or a senior Fire Detection professional ready to step into a leadership role, this is an excellent opportunity to join a forward-thinking and respected business.
Keywords
Service Operations Manager | Fire Detection | Fire & Security | Service Manager | Engineering Manager | Fire Systems | LPS Standards | London Jobs