Service Planner

Hours: 9AM-6PM, (Alternate SAT 7AM-1PM overtime) The Purpose • Producing service plans for customers. • Adding service information to service planning tool called “Prompt”. • Keeping vehicles on “Prompt” up to date. • Ensuring the service plan is followed. • Contacting customer with planned maintenance dates. • Creating T Cards for servicing and planning three weeks in advance. • Running “Missed Occasion” report on Prompt and keeping KPI target. • Keep job cards flowing through the system for invoicing. • MOT Planning and booking of MOT’s with various ATF’s. • 2-year Tachograph calibration planning. • Answer overflow phone calls from Service Reception. • Back fill into Service Reception, holiday & sick cover. • Carryout duties to a high standard. • Reasonable adhoc requests from Director & General Manager. The Principal Areas of Responsibility • Responsible for warranty and contract jobs. • General reception work. • Prioritise workload. • Deliver promised work on time and to a high quality standard