Service Team Lead

Service Team Lead | Worcester (office-based) An established and nationally recognised sprinkler organisation is seeking an experienced Service Team Lead to play a pivotal role within its Service Department. This is a key management position responsible for leading operational delivery, driving performance, and supporting continued business growth. You will take ownership of the full service lifecycle — from strategic planning through to execution — ensuring that services are delivered safely, efficiently and in line with regulatory and commercial requirements. Key Responsibilities * Lead and manage the day-to-day operations of the Service Department (office and remote teams) * Oversee service contracts to ensure delivery on time, within budget and in full compliance with regulatory and safety standards * Define scopes of work, allocate resources and manage delivery performance * Monitor and report on KPIs, driving continuous improvement across the function * Act with delegated authority on major service contracts * Ensure full adherence to industry regulations, quality standards and health & safety requirements * Build and maintain strong relationships with clients and internal stakeholders * Enable effective cross-functional collaboration with regional teams * Identify and resolve operational challenges to maintain seamless service delivery * Contribute to strategic planning and departmental development initiatives About You * Proven management experience within a service-led environment * Strong background in leading service departments within sectors such as construction, utilities, compliance management or facilities management * Demonstrable experience managing teams and delivering measurable results * Strategic thinker with the ability to plan long term and respond effectively to operational challenges * Confident communicator with strong stakeholder engagement skills * Industry-recognised certifications or IOSH accreditation desirable but not essential Salary, Benefits and Culture A competitive salary is offered, alongside a comprehensive benefits package including: * Pension scheme * Private medical cover * Product discounts The organisation promotes a culture that supports individual development, collaboration and inclusion. Diversity and equality are actively championed, with a commitment to building a balanced and representative workforce. Employees are encouraged to pursue career paths that reflect their individual ambitions, within a supportive and forward-thinking environment. The Opportunity This role offers the chance to lead from the front within a highly regarded fire protection environment. You will oversee the planning and delivery of essential site-based services, ensuring operational excellence across a team of approximately 11 personnel, including sales, site engineers and administrative staff based in Worcester. You will act as a central point of leadership within the department, aligning service delivery with wider business objectives while maintaining the highest standards of safety, compliance and quality