Service Team Leader - IDVA (Domestic Abuse)
Service Team Leader - IDVA (Domestic Abuse) Salary: £31,350 a year Location: Derbyshire Hours per week: 37.5 Contract type: Fixed Term As an IDVA Service Team Leader, you’ll oversee the day-to-day running of our Derbyshire IDVA Service. You’ll work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You’ll also be responsible for monitoring and developing the service to maintain positive stakeholder relationships. Job requirements * Work closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options. * Lead on advocacy for customers with criminal justice services, housing, children’s and adult services, and other partner agencies. * Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently. * Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance. * Manage and resolve escalated customer issues and concerns. * Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting. * Participate in the Managers' on-call rota and deputise for the Service Manager when required. What we’re looking for * Relevant IDVA qualification or willingness to complete Safelives training. * A good level of education such as GCSE English and maths, or equivalent. * Evidence of self-development or formal learning and development in sector skills. * Minimum 2 years experience of supporting individuals who have experienced domestic violence, forced marriage or ‘honour-based violence’ in an IDVA role or equivalent. * Experience in team leadership, supervision and case management. * An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them. * An understanding of safeguarding issues and procedures and legislation relating to domestic violence. * Good crisis management skills and the ability to work effectively under pressure and to deadlines. * IT literate and confident with Microsoft 365 and case management systems. * DBS check and Police vetting. * Full UK driving licence with access to own vehicle for work. Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now! #DomesticAbuse #RelationshipAbuse #Derby #JobsThatGiveBack #FullTime #DomesticAbuseTeamLeader #TeamLeader #GreatBenefits #IDVA #IDVAService #DomesticAbuseIDVA