ServiceNow S2P & Finance Case Management Specialist
CV-LibraryCity of London, LondoncontractPosted: 13 April 2026
Apply NowServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist
6 months
Remote
InsideIR35 - Umbrella only
The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management, and related workflows.
The role ensures efficient, compliant, and user-friendly finance and procurement processes, working closely with Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable and value-driven outcomes.
Key Responsibilities
ServiceNow Configuration & Delivery
Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules
Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processesProcess Optimisation & Automation
Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
Support continuous improvement initiatives aligned to ITIL and finance operational best practiceStakeholder Collaboration
Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
Facilitate workshops to capture requirements and validate solutions
Provide clear documentation, user guidance, and training where requiredSupport & Governance
Provide 2nd/3rd line support for S2P and Finance Case Management issues
Ensure adherence to ServiceNow platform governance, security, and compliance standards
Support testing, releases, and platform upgrades
Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfactionEssential Skills & Experience
ServiceNow Experience
Proven hands-on experience with ServiceNow Source-to-Pay modules
Strong experience with ServiceNow Finance Case Management
Confident configuring workflows, Flow Designer, case management features, and catalog items
Solid understanding of ServiceNow data structures, roles, and security modelFinance & Procurement Knowledge
Strong understanding of end-to-end Source-to-Pay processes
(Requisition ? PO ? Invoice ? Payment)
Experience working with Finance teams (AP, AR, FP&A, Procurement)
Understanding of financial controls, approvals, and audit requirementsTechnical & Analytical Skills
Ability to analyse process gaps and translate them into ServiceNow solutions
Comfortable working with integrations (e.g. ERP systems such as SAP or Oracle - functional understanding preferred)
Strong documentation and stakeholder communication skillsQualifications & Certifications (Desirable)
ServiceNow Certified System Administrator (CSA)
ServiceNow SPM / S2P / CSM-related certifications
6 months
Remote
InsideIR35 - Umbrella only
The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management, and related workflows.
The role ensures efficient, compliant, and user-friendly finance and procurement processes, working closely with Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable and value-driven outcomes.
Key Responsibilities
ServiceNow Configuration & Delivery
Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules
Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processesProcess Optimisation & Automation
Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
Support continuous improvement initiatives aligned to ITIL and finance operational best practiceStakeholder Collaboration
Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
Facilitate workshops to capture requirements and validate solutions
Provide clear documentation, user guidance, and training where requiredSupport & Governance
Provide 2nd/3rd line support for S2P and Finance Case Management issues
Ensure adherence to ServiceNow platform governance, security, and compliance standards
Support testing, releases, and platform upgrades
Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfactionEssential Skills & Experience
ServiceNow Experience
Proven hands-on experience with ServiceNow Source-to-Pay modules
Strong experience with ServiceNow Finance Case Management
Confident configuring workflows, Flow Designer, case management features, and catalog items
Solid understanding of ServiceNow data structures, roles, and security modelFinance & Procurement Knowledge
Strong understanding of end-to-end Source-to-Pay processes
(Requisition ? PO ? Invoice ? Payment)
Experience working with Finance teams (AP, AR, FP&A, Procurement)
Understanding of financial controls, approvals, and audit requirementsTechnical & Analytical Skills
Ability to analyse process gaps and translate them into ServiceNow solutions
Comfortable working with integrations (e.g. ERP systems such as SAP or Oracle - functional understanding preferred)
Strong documentation and stakeholder communication skillsQualifications & Certifications (Desirable)
ServiceNow Certified System Administrator (CSA)
ServiceNow SPM / S2P / CSM-related certifications