Site Manager

Site Manager Location: Peterborough We are looking for an experienced and proactive Site Manager to take ownership of the day‑to‑day management and operational performance of our client's property portfolio. In this role, you will ensure full compliance with Health & Safety standards, deliver exceptional customer service, oversee budgets, and help drive continuous improvement across the site. This is an opportunity for a confident and solutions‑focused professional who thrives in a fast‑paced environment, enjoys building strong stakeholder relationships, and takes pride in maintaining high operational standards. Key Responsibilities Customer & Client Management Build strong, trust‑based relationships with clients and tenants, delivering a best‑in‑class service experience. Attend client meetings and represent the site with professionalism and clarity. Prepare, monitor, and control service agreements in line with client budgets. Track and analyse KPIs, implementing corrective actions to improve performance across all buildings. Act as the primary point of contact for major works and projects on-site. Produce high‑quality management reports for internal and client use. Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards. Oversee FM activities on-site, coordinating subcontractors and service partners. Ensure work orders are created and approved before work begins. Attend regular internal and client meetings (daily/weekly/monthly). Manage daily site-based customer relationships, including Senior Technicians and the Area Manager. Communicate changes to site scope or service requirements to the Contract Manager. Support the preparation of quotes for additional works and process approvals via Web Quote. Coordinate approved extra works (up to £30k in value) with subcontractors. Identify opportunities for operational efficiencies and feed into continuous‑improvement initiatives. Maintain high standards of building fabric and upkeep within agreed budgets. Provide timely solutions to operational issues and support ad‑hoc requests. QHSE & Compliance Lead on all Health & Safety compliance for the site, including oversight of third‑party service providers. Maintain and audit logbooks in accordance with statutory requirements. Keep all mandatory records up to date (e.g., asset register, emergency plans, management information). Plan and execute fire and evacuation drills, ensuring readiness and compliance. Maintain accurate and current emergency plans and site maps. Liaise with local authorities where required. Assess and manage on-site risks, including insurance‑related issues. Work with the on‑site planner to support scheduling, work allocation, and corrective actions. Oversee work order completion through client systems. Manage Avetta compliance for employees and subcontractors. Ensure the site team follows all QHSE processes, including PPE usage and inspection. Complete required documentation (e.g., OP61, OP63) monthly. Conduct dynamic risk assessments for jobs not covered by existing assessments. Escalate work requests outside the agreed scope where needed. Lead monthly toolbox talks and ensure all sign‑offs are uploaded. Ensure submission of weekly hazard reports from all team members. Complete actions from QHSE and AGM audits within defined timeframes. Report all incidents and accidents, producing RCA and "learning from experience" documentation. People Management Lead and support the on-site team, ensuring appropriate coverage at all times. Approve holiday requests, manage sickness reporting, and process parental leave requests. Obtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy. Authorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports. Act as first point of contact for pay queries, encouraging engineers to self‑check timesheets before escalating. Who We're Looking For A confident people leader with experience managing multi‑disciplinary FM teams. Strong understanding of Health & Safety, compliance, and contractor management. Excellent client‑facing skills with the ability to build strong relationships. Highly organised, proactive, and able to prioritise in a busy environment. Strong problem-solving abilities with a continuous‑improvement mindset