Stock Manager
Main Duties and Responsibilities:
* Lead and manage the full cycle count process, ensuring timely reconciliation of discrepancies and control of stock movements across all locations.
* Drive stock accuracy by influencing stakeholders at all levels and embedding best-practice inventory standards across the site.
* Deliver training and coaching aligned to company procedures, with a focus on PI accuracy and location compliance.
* Proactively manage stock availability, minimising locked or restricted inventory to support customer service and operational efficiency.
* Analyse WMS data to produce accurate, timely, and actionable reporting for customers and internal stakeholders, enabling informed decision-making.
* Develop clear, user-friendly reporting tools to help managers understand customer profiles, cost drivers, and performance trends, supporting commercially sound decisions.
* Optimise stock layout and zoning to improve efficiency and support changes in stock volumes.
* Plan and manage warehouse space utilisation in line with future demand and business requirements.
* Develop, maintain, and audit stock operating procedures and inventory strategies to support long-term accuracy, efficiency, and cost control.
* Take ownership of the returns process, implementing robust controls and reporting, including faulty returns and IBT management.
* Maintain consistent application of company processes across all stock-related activities.
* Communicate and implement operational changes effectively across the site, ensuring alignment with customers and key internal stakeholders.
* Build strong working relationships across departments to drive continuous improvement, operational consistency, and successful delivery of customer requirements.
* Act as a key point of contact for customers, providing clear communication, responding proactively to issues, and ensuring service expectations are consistently met.
* Engage with customers and stakeholders to improve performance, identify opportunities, and deliver cost-saving initiatives through data-led insight and commercial awareness.
* Support customer reviews and operational meetings, presenting performance information clearly and professionally.
* Promote Torque’s values, behaviours, and site-wide initiatives.
* Ensure full compliance with Health & Safety standards and champion a proactive safety culture.
Person Specification
* Proven experience managing large-scale stock and inventory within a fast-paced warehousing environment.
* Minimum 5+ years' experience in Stock or Inventory Management.
* Strong leadership capability with the ability to coach, influence, and drive performance.
* Excellent communication skills, with the ability to build effective relationships and communicate confidently with customers, colleagues, and stakeholders at all levels.
* Commercially minded, with an understanding of cost drivers, customer requirements, and the ability to identify opportunities to improve efficiency and add value.
* High attention to detail with strong analytical capability and the ability to translate data into meaningful business insight.
* Experienced user of JDA and Microsoft packages, particularly Excel.
* Proactive, self-driven, and comfortable managing competing priorities.
* Adaptable, with the ability to respond to changing operational demands.
* Strong understanding of warehouse processes and continuous improvement principles.
* Customer-focused, with the ability to balance operational priorities with service delivery and business objectives.
Working Monday to Friday but a degree of flexibility is needed
Salary: £38601