Store Manager – Luxury Jewellery Retail
Are you an experienced Store Manager who knows how to drive sales while delivering exceptional customer service? Do you enjoy leading a team and creating memorable shopping experiences?
The Role
An exciting opportunity has arisen for an experienced Store Manager to join a growing luxury jewellery retailer.
You'll take ownership of a busy retail showroom, leading a team of up to five people, driving sales performance and ensuring every customer receives a personal, high-quality experience.
This is a fantastic opportunity for someone with a strong retail management background who enjoys building relationships, developing people and achieving results.
Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
About Diamonds Factory
Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.
Key Responsibilities
* Lead, motivate and develop a team to achieve and exceed sales targets.
* Manage daily store operations, ensuring everything runs smoothly.
* Deliver outstanding customer service through a personalised, consultative approach.
* Build lasting customer relationships and encourage repeat business.
* Coach your team to develop their sales skills and product knowledge.
* Monitor store performance and identify opportunities to increase sales.
* Maintain high standards of presentation, professionalism and customer care.
The Benefits
* Starting salary of £30,000 - £35,000 per annum.
* Discretionary end-of-year bonus.
* Private medical insurance.
* Company pension scheme.
* 20 days' annual leave plus bank holidays.
* Additional paid day off for your birthday.
* Employee discounts and Perkbox rewards.
* Enhanced maternity and paternity leave.
* Employee referral rewards.
* Ongoing training and career development opportunities.
The Person
We're looking for someone who has:
* At least 5 years' management experience, ideally within luxury or premium retail.
* Experience in jewellery retail would be advantageous.
* A proven track record of achieving sales targets.
* Strong leadership skills and the ability to motivate a team.
* Excellent communication and customer relationship skills.
* A hands-on, commercially focused approach to store management.
Hours: 40 hours per week, working 5 out of 7 days, including weekends and bank holidays on rotation.
Contract: Full-time, permanent.
What's Next?
If you're ready to take the next step in your retail management career, we'd love to hear from you.
Apply today