Technical Customer Service Coordinator

Technical Customer Service Advisor Energy & Engineering Services Leeds / West Yorkshire About the Role A growing and innovative company within the energy and engineering sector is looking for a Technical Customer Service Advisor to join its expanding operations team. This role is ideal for someone who enjoys problem solving, supporting customers, and coordinating technical solutions. You will act as a key point of contact between customers, engineers, and internal teams to ensure service requests are handled efficiently and professionally. Working in a fast-paced environment, you will be responsible for managing enquiries, resolving issues, and ensuring customers receive a high standard of service from first contact through to resolution. Key Responsibilities * Handle inbound customer enquiries relating to technical products, installations, and service requests * Diagnose issues and provide first-line technical support where possible * Coordinate engineer visits, installations, and service appointments * Liaise with field engineers, suppliers, and internal departments to resolve customer queries * Track and manage service requests through internal CRM systems * Ensure customers are kept informed throughout the process * Maintain accurate records of customer interactions and technical cases * Support operational teams to deliver efficient and high-quality service delivery Skills & Experience We welcome applicants from customer service, technical support, or engineering coordination backgrounds, including those from the utilities, home services, or installation sectors. Ideal experience includes: * Customer service or technical support experience * Experience working with engineers, contractors, or service teams * Strong communication and problem-solving skills * Ability to manage multiple tasks in a fast-paced environment * Good IT skills and experience using CRM or scheduling systems * A proactive approach and strong attention to detail Desirable Experience Experience within sectors such as: * Energy or utilities * Heating, plumbing, or electrical services * Engineering or installation coordination * Technical service desk or call-out environments What’s on Offer * Competitive salary with bonus opportunities * Career progression within a growing energy services company * Supportive and collaborative team environment * Ongoing training and development * Modern office environment