Technical Electronics Service Manager
Technical Electronics Service Manager Coventry – 100% Site Based £50,000 Plus, Company car or car allowance and other attractive benefits Our very successful, innovative and forward-thinking Client is looking to recruit an experienced, technical Service Manager. Duties: * Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency * Diagnose laser and laser system faults remotely and determine appropriate corrective actions * Manage the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination * Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations * Provide technical sales support for product, application and installation enquiries * Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support * Drive continuous improvement through analysis of field service reports and operational performance * Manage spare parts inventory to optimise turnaround times and maximise customer uptime * Collaborate closely with UK, European and US teams to ensure aligned and seamless service operations Person Specification: * Technical qualification in electrical engineering, or electronic engineering * Hands-on engineer with 3–5 years of relevant professional experience * Strong troubleshooting capability in analogue and digital electronics * Experience with communication protocols (e.g. fieldbus systems) would be advantageous * Familiarity with industrial software or the ability to quickly learn technical systems * Applications experience in laser welding or other laser processes is beneficial * Ability to analyse and assess complex mechanical components * Strong communication skills and a collaborative team player * Willingness to travel within the UK and Ireland and occasionally internationally