Technical Support Engineer

Knowledge, Skills, Qualifications & Experience Knowledge & Skills Essential You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level. You will need to: * Have a growth mindset * Be resilient, adaptable and have a willingness to learn and develop * Understand an individual level of knowledge and where to receive guidance * Be able to work and act autonomously * Be pragmatic and practical in your approach to developing solutions * Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously * Be a competent user of Microsoft software Qualifications & Experience Essential * Degree (or equivalent) in Engineering or other Science * Demonstrable evidence of problem solving and stakeholder management * Strong communication skills in English Desirable * Previous experience working in the Nuclear Industry * Experience of working on a construction site * Working in engineering design * EPR building, plant and system knowledge * Safety Case Knowledge and previous experience of Nuclear Safety Categorisations Day-to-day whilst working in the wider organisation: * Support the drafting of engineering modification responses under supervision, ensuring alignment with project standards and expectations across stakeholders. * Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning. * Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines. * Maintain Technical Branch coordination of the Standard Field Solutions (SFS) information, driving resolution progress and ensuring alignment with field conditions. * Collate and synthesise technical information from multiple sources to support standardisation and issue resolution. * Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices. * Take responsibility for developing and maintaining PowerBI dashboards used to monitor resolution activity and inform governance reporting. * Facilitate learning sessions and multi-disciplinary reviews, ensuring knowledge transfer is captured and disseminated effectively. * Assist in the creation and improvement of procedural documentation and insight responses to reflect lessons learned and support quality delivery. * Own and manage updates to the JDO SharePoint site, keeping content current, accessible, and engaging for the project team. * Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure. * Operate within established JDO governance and reporting lines, supporting the broader objectives of the Technical Resolution function under the direction of the Transverse Technical Manager