Technical Support Engineer

We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions.

This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide.

Technical Support Engineer responsibilities:

* Manage the technical support helpdesk, handling phone and email queries from global customers

* Provide engineering-level technical support, going beyond basic call handling

* Diagnose and resolve issues across audio, video conferencing, and VoIP systems

* Carry out system testing, configuration, and fault finding

* Support live conferencing environments and real-time troubleshooting

* Work closely with internal engineers and management to resolve complex issues

* Deliver technical training to new suppliers and distribution partners

* Maintain accurate records of issues, resolutions, and configurations

Skills & experience required:

* Experience in a technical support / service engineer role

* HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)

* Strong troubleshooting ability across VoIP, AV, or networking technologies

* Confident supporting customers via phone and email in a fast-paced environment

* Proactive, patient, and detail-oriented approach

* Ability to work independently as a key member of a small technical team

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy