Technical Support Engineer
CV-LibraryWigginton, StaffordshirepermanentPosted: 10 September 2026
Apply NowTechnical Support Engineer
Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing expert technical guidance and support across a product portfolio.
This role would suit someone with a strong technical understanding of LED lighting, luminaires and associated electrical systems, who enjoys solving technical problems and delivering excellent customer service.
As a Technical Support Engineer, you will need to have/be:
* Demonstrate strong fault-finding, diagnostic and problem-solving skills.
* Communicate technical information clearly to both technical and non-technical audiences.
* Take a proactive, customer-focused and solution-oriented approach to technical support.
* Manage multiple priorities effectively while maintaining a high level of organisation and accuracy.
* Work confidently both independently and collaboratively as part of a team.
* Have a strong technical understanding of LED lighting products, luminaires, lighting controls and associated electrical systems.
* Have basic knowledge or experience within the lighting industry.
* Have previous experience in a Technical Support Engineer or similar technical support role, ideally within lighting, electrical, manufacturing or construction.
* Have electrical qualifications or practical electrical installation experience an have knowledge of lighting controls and emergency lighting systems (desirable).
Details:
* Salary: Up to £33, 000
* Working Hours: Full Time, Monday - Friday
* Location: Tamworth (on site)
* Duration: Permanent
As a Technical Support Engineer, you will:
* Provide technical support across luminaires, lighting controls, emergency lighting and associated products.
* Respond to technical enquiries by telephone, email, online platforms and site visits where required.
* Diagnose and resolve product, installation, commissioning and performance-related issues.
* Guide customers through troubleshooting processes to achieve effective and timely resolutions.
* Provide technical advice and support to internal sales teams and external customers.
* Assess customer requirements and recommend appropriate lighting solutions.
* Support customers with product selection, technical specifications, compliance and application guidance.
* Interpret technical drawings, wiring diagrams, specifications and installation documentation.
* Assist with product application, installation, commissioning and performance queries.
* Create, review and maintain technical literature including datasheets, installation instructions, technical bulletins and product guides.
* Work closely with Product Development, Quality and Manufacturing teams to investigate technical issues and identify root causes.
* Maintain accurate records of customer enquiries, investigations and resolutions.
* Analyse recurring technical issues and recommend improvements to product quality and customer experience.
* Support the development and maintenance of technical product information and databases.
* Share technical knowledge and best practice across the wider business.
* Maintain awareness of relevant lighting industry standards, regulations and emerging technologies.
Benefits of working as a Technical Support Engineer:
24 days annual leave + bank holidays
Option to purchase up to 5 additional days annual leave
Health Cashback Plan
Pension Scheme
Life Assurance
Free Parking
Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing expert technical guidance and support across a product portfolio.
This role would suit someone with a strong technical understanding of LED lighting, luminaires and associated electrical systems, who enjoys solving technical problems and delivering excellent customer service.
As a Technical Support Engineer, you will need to have/be:
* Demonstrate strong fault-finding, diagnostic and problem-solving skills.
* Communicate technical information clearly to both technical and non-technical audiences.
* Take a proactive, customer-focused and solution-oriented approach to technical support.
* Manage multiple priorities effectively while maintaining a high level of organisation and accuracy.
* Work confidently both independently and collaboratively as part of a team.
* Have a strong technical understanding of LED lighting products, luminaires, lighting controls and associated electrical systems.
* Have basic knowledge or experience within the lighting industry.
* Have previous experience in a Technical Support Engineer or similar technical support role, ideally within lighting, electrical, manufacturing or construction.
* Have electrical qualifications or practical electrical installation experience an have knowledge of lighting controls and emergency lighting systems (desirable).
Details:
* Salary: Up to £33, 000
* Working Hours: Full Time, Monday - Friday
* Location: Tamworth (on site)
* Duration: Permanent
As a Technical Support Engineer, you will:
* Provide technical support across luminaires, lighting controls, emergency lighting and associated products.
* Respond to technical enquiries by telephone, email, online platforms and site visits where required.
* Diagnose and resolve product, installation, commissioning and performance-related issues.
* Guide customers through troubleshooting processes to achieve effective and timely resolutions.
* Provide technical advice and support to internal sales teams and external customers.
* Assess customer requirements and recommend appropriate lighting solutions.
* Support customers with product selection, technical specifications, compliance and application guidance.
* Interpret technical drawings, wiring diagrams, specifications and installation documentation.
* Assist with product application, installation, commissioning and performance queries.
* Create, review and maintain technical literature including datasheets, installation instructions, technical bulletins and product guides.
* Work closely with Product Development, Quality and Manufacturing teams to investigate technical issues and identify root causes.
* Maintain accurate records of customer enquiries, investigations and resolutions.
* Analyse recurring technical issues and recommend improvements to product quality and customer experience.
* Support the development and maintenance of technical product information and databases.
* Share technical knowledge and best practice across the wider business.
* Maintain awareness of relevant lighting industry standards, regulations and emerging technologies.
Benefits of working as a Technical Support Engineer:
24 days annual leave + bank holidays
Option to purchase up to 5 additional days annual leave
Health Cashback Plan
Pension Scheme
Life Assurance
Free Parking