Tele Researcher
CV-LibrarySouth Shields, South TynesidepermanentPosted: 23 October 2026
Apply NowRewards & Benefits on offer;
* Immediate start date available
* 4 day working week offering a healthy work/life balance
* No weekend work!
* Optional overtime
* Easily accessible offices
* Friendly & supportive working environment
Working Hours;
* 37 hours a week (Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)
The Company you will be working with;
MTrec Recruitment are currently supporting our highly established client on their search to appoint a Tele Researcher on a full-time, temporary basis. If you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
* As a tele researcher, you will be responsible for contacting the general public to complete a survey.
* You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.
* You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients.
* You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.
About You;
* Must be confident in making outbound calls
* Previous telephone handling experience is essential
* Possess and demonstrate excellent communication skills
* Great attention to detail
* Maintain a professional and business-like approach to each call
* Demonstrate a positive and can-do attitude
* Able to deliver results and target driven
* Elements of objection handling
* Strive to meet quality standards
* Be able to engage in training and have a proactive approach to further training
* Excellent time management
* Immediate start date available
* 4 day working week offering a healthy work/life balance
* No weekend work!
* Optional overtime
* Easily accessible offices
* Friendly & supportive working environment
Working Hours;
* 37 hours a week (Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)
The Company you will be working with;
MTrec Recruitment are currently supporting our highly established client on their search to appoint a Tele Researcher on a full-time, temporary basis. If you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
* As a tele researcher, you will be responsible for contacting the general public to complete a survey.
* You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.
* You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients.
* You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.
About You;
* Must be confident in making outbound calls
* Previous telephone handling experience is essential
* Possess and demonstrate excellent communication skills
* Great attention to detail
* Maintain a professional and business-like approach to each call
* Demonstrate a positive and can-do attitude
* Able to deliver results and target driven
* Elements of objection handling
* Strive to meet quality standards
* Be able to engage in training and have a proactive approach to further training
* Excellent time management