Temp Customer Service / Call Centre Advisor

Job Title: Temp Customer Service / Complaints Advisor Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): 8:00am – 4:15pm 9:45am – 6:00pm 11:45am – 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities Handle inbound and outbound customer calls in a fast-paced call centre environment Respond to customer complaints and queries via phone and email Investigate complaints thoroughly and provide clear, professional resolutions De-escalate challenging situations with empathy and professionalism Accurately log all interactions and maintain detailed case notes on internal systems Meet performance targets including response times, quality standards, and SLAs Escalate complex or high-risk complaints where necessary Work collaboratively with internal teams to ensure timely issue resolution Skills & Experience Required Previous experience in a fast-paced call centre environment Proven experience handling customer complaints and escalations Confident managing high volumes of calls and email correspondence Strong written and verbal communication skills Excellent problem-solving and conflict resolution abilities Resilient, calm under pressure, and customer-focused Good IT skills and experience using CRM or case management systems Flexible to work rotational shifts and 1 in 3 weekends What’s on Offer £12.71 per hour Hybrid working model Structured shift rota Supportive team environment Ongoing training and development opportunities If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you