Tenancy Sustainment Officer
CV-LibraryLondontemporaryPosted: 26 August 2026
Apply NowMarks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London.
What the Job Will be doing
* Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure.
* Completing holistic needs assessments, home visits, risk assessments and personalised support plans.
* Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits.
* Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation.
* Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice.
* Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate.
* Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support.
* Supporting residents to develop independent living skills and improve long-term tenancy sustainability.
* Chairing multi-agency meetings and coordinating support plans for complex cases.
* Maintaining accurate case records, support plans and performance information using housing management systems.
* Promoting employment, training and financial inclusion opportunities to residents.
* Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets.
* Responding to complaints and delivering a high-quality, resident-focused service.
What You Will Need
* Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role.
* Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation.
* Experience supporting vulnerable residents with complex housing, financial or welfare needs.
* Experience carrying out home visits, needs assessments and developing support plans.
* Good understanding of safeguarding, tenancy sustainment and homelessness prevention.
* Experience working collaboratively with local authorities, health services and external support agencies.
* Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds.
* Experience managing a busy caseload and maintaining detailed case records
What the Job Will be doing
* Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure.
* Completing holistic needs assessments, home visits, risk assessments and personalised support plans.
* Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits.
* Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation.
* Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice.
* Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate.
* Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support.
* Supporting residents to develop independent living skills and improve long-term tenancy sustainability.
* Chairing multi-agency meetings and coordinating support plans for complex cases.
* Maintaining accurate case records, support plans and performance information using housing management systems.
* Promoting employment, training and financial inclusion opportunities to residents.
* Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets.
* Responding to complaints and delivering a high-quality, resident-focused service.
What You Will Need
* Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role.
* Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation.
* Experience supporting vulnerable residents with complex housing, financial or welfare needs.
* Experience carrying out home visits, needs assessments and developing support plans.
* Good understanding of safeguarding, tenancy sustainment and homelessness prevention.
* Experience working collaboratively with local authorities, health services and external support agencies.
* Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds.
* Experience managing a busy caseload and maintaining detailed case records