Travel Consultant for Japan

British Travel Agency is seeking for: Travel Consultant for Japan Full time Salary: up to 28K GBP Responsibilities: • Consult with clients by telephone, on video call, via email and in person at our offices or travel industry events to identify their individual holiday requirements. • Create high-quality tailor-made itineraries for direct and trade clients based on their requirements. • Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry. • Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip. • Conduct quality check of travel documents to ensure high quality, accurate information is received by our clients. • Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge are always improving. • Undertake familiarisation visits and inspections in our destination countries where required, to boost your own knowledge and share insights gained with your peers and product team. • Other reasonable tasks as requested by Sales Team Leader/Branch Sales Manager. Outputs & Deliverables • Creation and delivery of inspiring, high quality proposals and confirmation documents. Outcomes & KPIs • Consistent achievement of individual monthly sales targets (booking number and profit). • Consistently high conversion rate of active leads to bookings, while taking on the expected volume of enquires. • Consistently high client satisfaction from both bookers and non-bookers, measured through client feedback. • A minimal level of complaints and errors. What you will need • Previous customer service and/or sales experience. • Experience of living and/or working in Japan, coupled with a passion for the country as a travel destination. • Self-motivated with the determination to achieve individual and team sales targets. • A highly organised and productive approach; you must be able to get a lot done under pressure to a high degree of accuracy. • Excellent communication skills enabling you to interact confidently with clients over the phone, by video call, by email and in person, along with facilitating good relationships with your colleagues internally. • A creative approach to problem solving, continually seeking to find the best outcomes to meet and exceed individual client requirements. • The determination to continually improve your own skills and knowledge, taking a proactive approach to your own personal development. What we are looking for from you A high level of resilience, tenacity and critical thinking are essential for success in this role. Alongside this you will also be expected to demonstrate independence and self-motivation to continually reflect on your own performance and proactively seek to improve your personal and professional development