Utilities Metering Customer Service

My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries. Key Responsibilities * Handle inbound and outbound customer calls, emails, and online enquiries * Resolve customer queries relating to billing, accounts, meter readings, and service issues * Provide clear and accurate information regarding tariffs, usage, and services * Support customers with payment plans and account management * Log all customer interactions accurately on internal systems * Escalate complex or unresolved issues to relevant departments * Ensure compliance with industry regulations and company policies * Deliver excellent customer service in line with company standards and KPIs Key Skills & Experience * Previous experience in a customer service or contact centre role * Excellent communication and interpersonal skills * Ability to manage a high volume of enquiries in a fast-paced environment * Strong problem-solving skills and attention to detail * Good IT skills, including experience with CRM systems Desirable Experience * Experience within the utilities sector (energy, water, or gas) * Knowledge of billing systems or regulatory frameworks * Experience handling complaints or vulnerable customers Personal Attributes * Customer-focused with a positive, empathetic approach * Reliable, organised, and able to prioritise workload * Team player with a proactive mindset * Eager to learn and develop within the role What is on offer * Competitive salary and benefits package including a bonus * Full training and ongoing support * Opportunities for career progression within the utilities sector * Supportive and collaborative team environment Apply now to join a growing organisation and build your career within the customer service sector