VIP Account Manager

Our client, a unique and forward‑thinking freight and logistics provider, offering multimodal solutions to commercial shippers across the globe, are looking for a VIP Account Manager (Freight Forwarder) to join their team at offices based in Chelmsford, Essex. On Offer: * Competitive salary up to £35K, dependent on skills and experience. * Excellent opportunities to work in a growing company that believes in Personal Development & Training. Chance to be part of a team as a forward-thinking forwarder, increase your knowledge, experience and confidence within the industry. * Opportunity to develop freight forwarding skillset with on the job training * 23 days holiday + Bank Holidays * Pension Scheme. * Flexible working hours to suit global markets. * Working from home flexibility (not during the probation period). * Access to a global network of over 15,000 verified agents in 190 countries.’ Main Purpose of the Role: VIP Account Manager will learn and integrate with the client to obtain an in-depth knowledge of their unique processes and requirements working to apply them into bookings by road, sea & air. Also servicing the client’s requirements from end to end ensuring smooth freight forwarding operations. Duties and Responsibilities of the VIP Account Manager: * Co-ordinate new bookings via sea, air and road with agents/co-loaders/airlines and input details and documents to Freight Software. * Keep the client updated for shipment progress reports at milestone events. * Complete the job end to end ensuring correct paperwork and information are obtained and transferred for compliance. * Co-ordinate customs clearance with in-house customs team & invoice for Duty + VAT in line with shipment requirement. * Be able to negotiate haulage rates and arrange delivery. * Raise invoices and cost files accurately for reporting purposes. * Pass supplier invoices / resolve queries if required. * Collect original paperwork where necessary and before release/delivery of cargo. * Ensure any payments from COD/Non Credit clients are received prior to release/delivery of cargo. To Be Considered: * Proven deep sea import operations experience is essential * Strong customs knowledge with a willingness to continue learning and developing * Confidence communicating by phone, including the ability to promote yourself and represent the business professionally * Excellent customer service skills and a polished telephone manner * Experience using MULTIFREIGHT (highly advantageous) * Good working knowledge of Microsoft Office, including Word, Excel, and Outlook * Ability to work independently using your own initiative, as well as collaboratively within a team * A customer‑focused mindset with a proactive approach to problem‑solving and service delivery For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics Industry