VoIP/telecoms support engineer
CV-LibraryNorth WestpermanentPosted: 29 June 2026
Apply NowBluebox Communications Ltd is looking for a practical, customer-focused engineer to join our small telecoms team.
This role would suit someone who already has some experience in telecoms, hosted phones, VoIP, cabling, broadband, Wi-Fi, routers, switches or similar, but who is looking to develop into a more rounded telecoms engineer.
You do not need to be the finished article. We are happy to train the right person, particularly around hosted phone systems, 3CX, business routers, Wi-Fi and customer support.
The role is a mix of office-based support, remote customer support and on-site installation work across the North West. One day you may be helping a customer with a phone system issue, another day you may be installing IP phones, tidying a network cabinet, helping with Wi-Fi, or assisting with cabling on a customer site.
What you will be doing
* Supporting business customers with hosted phone systems, VoIP and telecoms-related issues
* Installing and configuring IP phones, routers, switches and Wi-Fi access points
* Helping with 3CX and other hosted phone system installations
* Attending customer sites for installations, fault-finding and project work
* Assisting with Cat5e/Cat6 cabling, patching, testing and cabinet tidying
* Supporting broadband, connectivity and phone system installations
* Working with colleagues to deliver small business telecoms projects
* Keeping clear records of work completed and any follow-up actions
* Delivering a neat, professional service to customers
What we are looking for
* Some experience in telecoms, VoIP, cabling, broadband, Wi-Fi, connectivity or a similar technical role
* Basic understanding of routers, switches, Wi-Fi and IP phones
* Comfortable speaking to customers and explaining things clearly
* Practical hands-on ability and a willingness to learn
* Reliable, organised and able to work as part of a small team
* Full UK driving licence preferred, as site work is mainly across the North West
Useful but not essential
* Experience with hosted phone systems, VoIP or 3CX
* Experience installing or supporting IP handsets
* Experience with Cat5e/Cat6 cabling, patch panels and cabinet work
* Experience with business broadband, SIP trunks or leased lines
* Experience with Wi-Fi access points or PoE switches
What we offer
* Varied work across telecoms, VoIP, cabling, Wi-Fi and connectivity
* Training and support from an experienced small team
* A mix of office, remote support and customer site work
* Company pension
* On-site parking
* Opportunity to develop into a more complete telecoms engineer
This is a good opportunity for someone who enjoys practical technical work, likes dealing with customers and wants to build a long-term career in business telecoms
This role would suit someone who already has some experience in telecoms, hosted phones, VoIP, cabling, broadband, Wi-Fi, routers, switches or similar, but who is looking to develop into a more rounded telecoms engineer.
You do not need to be the finished article. We are happy to train the right person, particularly around hosted phone systems, 3CX, business routers, Wi-Fi and customer support.
The role is a mix of office-based support, remote customer support and on-site installation work across the North West. One day you may be helping a customer with a phone system issue, another day you may be installing IP phones, tidying a network cabinet, helping with Wi-Fi, or assisting with cabling on a customer site.
What you will be doing
* Supporting business customers with hosted phone systems, VoIP and telecoms-related issues
* Installing and configuring IP phones, routers, switches and Wi-Fi access points
* Helping with 3CX and other hosted phone system installations
* Attending customer sites for installations, fault-finding and project work
* Assisting with Cat5e/Cat6 cabling, patching, testing and cabinet tidying
* Supporting broadband, connectivity and phone system installations
* Working with colleagues to deliver small business telecoms projects
* Keeping clear records of work completed and any follow-up actions
* Delivering a neat, professional service to customers
What we are looking for
* Some experience in telecoms, VoIP, cabling, broadband, Wi-Fi, connectivity or a similar technical role
* Basic understanding of routers, switches, Wi-Fi and IP phones
* Comfortable speaking to customers and explaining things clearly
* Practical hands-on ability and a willingness to learn
* Reliable, organised and able to work as part of a small team
* Full UK driving licence preferred, as site work is mainly across the North West
Useful but not essential
* Experience with hosted phone systems, VoIP or 3CX
* Experience installing or supporting IP handsets
* Experience with Cat5e/Cat6 cabling, patch panels and cabinet work
* Experience with business broadband, SIP trunks or leased lines
* Experience with Wi-Fi access points or PoE switches
What we offer
* Varied work across telecoms, VoIP, cabling, Wi-Fi and connectivity
* Training and support from an experienced small team
* A mix of office, remote support and customer site work
* Company pension
* On-site parking
* Opportunity to develop into a more complete telecoms engineer
This is a good opportunity for someone who enjoys practical technical work, likes dealing with customers and wants to build a long-term career in business telecoms