Warehouse & Logistics Manager

Purpose of Role Reporting to the Head of Supply Chain, the Logistics & Warehouse Manager is responsible for leading, organising, and optimising all warehouse operations to ensure the efficient, safe, and accurate handling of goods within a leading luxury distributor. This role oversees the full lifecycle of inventory from receipt and storage through to dispatch while maintaining high standards of quality, productivity, and compliance. The Logistics & Warehouse Manager drives continuous improvement, ensures effective team leadership, and supports the wider supply chain function by delivering reliable stock availability, timely order fulfilment, and cost-efficient operational performance. Working cross-functionally with procurement and customer service teams, the role ensures the warehouse operates as a well-controlled, service-driven environment that supports overall business objectives. Key Responsibilities * Oversee daily warehouse operations and ensure efficient workflow across receipts, storage, and dispatch * Develop and implement IT system process improvements to increase operational efficiency * Act as the key point of contact for warehouse inventory systems and transaction queries * Manage export documentation for overseas shipments and customer collections * Maintain accurate inventory levels and conduct regular stock checks * Monitor and manage freight partners to ensure high service levels * Ensure full compliance with health, safety, and regulatory standards * Lead, train, and supervise warehouse staff to achieve performance targets * Coordinate closely with procurement and customer service teams * Monitor warehouse KPIs including accuracy, productivity, and on-time dispatch * Manage warehouse layout, space utilisation, and equipment maintenance * Handle performance reviews, workforce scheduling, and staffing requirements * Resolve operational issues and escalate where necessary * Proactively monitor and maintain health & safety standards within the warehouse * Ensure high standards of quality control and minimise product damage * Act as key holder with shared responsibility for site security Experience, Knowledge, Skills, Abilities and Qualifications Essential: * Previous experience as a warehouse manager * IT-orientated with a focus on driving efficiency through systems and processes * Strong all-round IT knowledge with a desire to improve processes through system use * Excellent communication skills at all levels * Strong attention to detail * Excellent time management and organisational skills * Strong problem-solving ability * Experience with inventory management and stock control * Forklift Licence and experience operating warehouse MHE * Experience with warehouse automation or WMS systems Desirable: * Experience supporting or managing health & safety processes * Experience in fast-paced environments managing small to medium teams * Experience with Oracle NetSuite Monday to Thursday 8am to 5pm and Friday 8am to 2:30pm