Warehouse Customer Service
CV-LibraryMilton Keynes, BuckinghamshiretemporaryPosted: 13 April 2026
Apply NowWe are seeking a reliable and detail-oriented Warehouse Customer Service Representative to support our operations team. This role involves managing a backlog of customer emails and complaints, ensuring timely responses, and maintaining a high level of customer satisfaction. The ideal candidate will be comfortable working on a computer for extended periods and possess strong communication and problem-solving skills.
Key Responsibilities:
* Manage and respond to a high volume of customer emails and enquiries in a timely manner
* Handle customer complaints professionally, working to resolve issues efficiently
* Update internal systems with accurate customer information and case details
* Liaise with warehouse and logistics teams to investigate and resolve order issues
* Prioritise workload to address urgent queries and clear backlogs effectively
* Maintain clear and professional written communication at all times
* Follow company procedures and service standards when handling customer interactions
Requirements:
* Strong computer skills, including experience with email platforms and data entry systems
* Good written communication and attention to detail
Key Responsibilities:
* Manage and respond to a high volume of customer emails and enquiries in a timely manner
* Handle customer complaints professionally, working to resolve issues efficiently
* Update internal systems with accurate customer information and case details
* Liaise with warehouse and logistics teams to investigate and resolve order issues
* Prioritise workload to address urgent queries and clear backlogs effectively
* Maintain clear and professional written communication at all times
* Follow company procedures and service standards when handling customer interactions
Requirements:
* Strong computer skills, including experience with email platforms and data entry systems
* Good written communication and attention to detail