Wellbeing Coordinator

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Department Coordinator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. We are recruiting for a Specialist Support Co-Ordinator, who is focused on ensuring high levels of professionalism, whilst working 'behind the scenes' of a clinical operation and adhering to internal and client KPIs and SLAs. Day to Day Responsibilities Responsible for single service request co-ordination Coordinating service requests (Critical Incident Stress Management Debriefs, wellbeing training, Mental Health & Suicide First Aid, Structured Professional Support) Taking ownership and responsibility for assigned cases in the first instance What you bring to the team Enthusiastic and willing to learn Ability to prioritise and work unsupervised as required Excellent communication and written skills Ability to provide great customer service Good listening skills Open minded and non-judgemental Ability to work to deadlines Ability to work with telephony and IT systems MS Office knowledge and experience Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Free onsite gym P45770LSR2 INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy