Workshop & Technical Support Engineer
CV-LibraryTamworth, StaffordshirepermanentPosted: 19 October 2026
Apply NowWorkshop & Technical Support Engineer – Refrigeration / Process Cooling
Location: Tamworth
Salary: Competitive, dependent on experience
Working Hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Early finish at 2:30pm on Fridays.
The Opportunity
An established engineering business is looking for a hands-on Workshop & Technical Support Engineer to join its team, specialising in process cooling and refrigeration equipment.
This is a varied role combining practical workshop engineering with technical troubleshooting, customer support, equipment testing and repair coordination. You’ll be responsible for ensuring equipment is serviced, repaired and refurbished to a high standard, while supporting customers and field engineers with technical issues.
The position offers the opportunity to develop your technical expertise, contribute to workshop improvements and build a long-term career within a specialist engineering environment.
Key Responsibilities
Workshop Engineering & Equipment Repairs
*
Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.
*
Work on customer-owned, rental, loan and trial equipment returned to the workshop.
*
Carry out routine and urgent repairs, ensuring equipment meets required quality and performance standards.
*
Test equipment before release and ensure all work is completed safely, efficiently and within agreed budgets.
Workshop Coordination & Planning
*
Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements.
*
Coordinate parts, resources and workloads alongside the Engineering Manager.
*
Arrange additional technical support where necessary and ensure completed work is properly signed off.
*
Contribute to the ongoing improvement of workshop processes, facilities and testing equipment.
Repair Assessments & Commercial Support
*
Assess damaged or faulty equipment and identify the work required.
*
Prepare accurate estimates for labour, parts and repair costs.
*
Provide technical information to the sales team to support quotations and customer approvals.
*
Ensure work is completed within agreed costs and commercial parameters.
Quality, Safety & Administration
*
Maintain accurate service, repair, refurbishment and testing records.
*
Record faults, parts used, work completed and final inspection results.
*
Follow health and safety procedures and maintain a clean, safe and organised workshop.
*
Use company CRM and service management systems to record activities and maintain accurate customer information.
*
Handle confidential information appropriately and keep technical knowledge up to date through training and development.
What We're Looking For
*
Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment.
*
Good working knowledge of refrigeration systems, components and associated equipment.
*
Valid F-Gas certification appropriate to the work undertaken.
*
Relevant mechanical, electrical or refrigeration qualifications, such as City & Guilds, or equivalent practical experience.
*
Experience in a similar engineering, workshop or technical service support position; ideally two years or more.
*
Ability to read and interpret technical drawings, including electrical schematics.
*
Strong diagnostic and problem-solving skills, with a practical, methodical approach.
*
Good organisational skills and the ability to manage competing priorities and deadlines.
*
Confident communication skills, with the ability to support customers and engineers remotely.
*
Commercial awareness when assessing repairs, estimating costs and managing workshop budgets.
*
Competent IT skills, including Microsoft Word, Excel, Outlook and service management systems.
*
A collaborative approach when working with Engineering, Service, Sales and Purchasing teams.
Above all, you'll be a technically minded engineer who takes pride in delivering quality workmanship, solving problems and providing excellent customer service.
The Ideal Candidate
You'll enjoy a hands-on engineering role but also be comfortable speaking with customers, supporting field engineers and helping coordinate workshop activities. If you have a strong refrigeration background, enjoy fault-finding and want a role offering variety, responsibility and long-term development, this could be an excellent next step
Location: Tamworth
Salary: Competitive, dependent on experience
Working Hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Early finish at 2:30pm on Fridays.
The Opportunity
An established engineering business is looking for a hands-on Workshop & Technical Support Engineer to join its team, specialising in process cooling and refrigeration equipment.
This is a varied role combining practical workshop engineering with technical troubleshooting, customer support, equipment testing and repair coordination. You’ll be responsible for ensuring equipment is serviced, repaired and refurbished to a high standard, while supporting customers and field engineers with technical issues.
The position offers the opportunity to develop your technical expertise, contribute to workshop improvements and build a long-term career within a specialist engineering environment.
Key Responsibilities
Workshop Engineering & Equipment Repairs
*
Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.
*
Work on customer-owned, rental, loan and trial equipment returned to the workshop.
*
Carry out routine and urgent repairs, ensuring equipment meets required quality and performance standards.
*
Test equipment before release and ensure all work is completed safely, efficiently and within agreed budgets.
Workshop Coordination & Planning
*
Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements.
*
Coordinate parts, resources and workloads alongside the Engineering Manager.
*
Arrange additional technical support where necessary and ensure completed work is properly signed off.
*
Contribute to the ongoing improvement of workshop processes, facilities and testing equipment.
Repair Assessments & Commercial Support
*
Assess damaged or faulty equipment and identify the work required.
*
Prepare accurate estimates for labour, parts and repair costs.
*
Provide technical information to the sales team to support quotations and customer approvals.
*
Ensure work is completed within agreed costs and commercial parameters.
Quality, Safety & Administration
*
Maintain accurate service, repair, refurbishment and testing records.
*
Record faults, parts used, work completed and final inspection results.
*
Follow health and safety procedures and maintain a clean, safe and organised workshop.
*
Use company CRM and service management systems to record activities and maintain accurate customer information.
*
Handle confidential information appropriately and keep technical knowledge up to date through training and development.
What We're Looking For
*
Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment.
*
Good working knowledge of refrigeration systems, components and associated equipment.
*
Valid F-Gas certification appropriate to the work undertaken.
*
Relevant mechanical, electrical or refrigeration qualifications, such as City & Guilds, or equivalent practical experience.
*
Experience in a similar engineering, workshop or technical service support position; ideally two years or more.
*
Ability to read and interpret technical drawings, including electrical schematics.
*
Strong diagnostic and problem-solving skills, with a practical, methodical approach.
*
Good organisational skills and the ability to manage competing priorities and deadlines.
*
Confident communication skills, with the ability to support customers and engineers remotely.
*
Commercial awareness when assessing repairs, estimating costs and managing workshop budgets.
*
Competent IT skills, including Microsoft Word, Excel, Outlook and service management systems.
*
A collaborative approach when working with Engineering, Service, Sales and Purchasing teams.
Above all, you'll be a technically minded engineer who takes pride in delivering quality workmanship, solving problems and providing excellent customer service.
The Ideal Candidate
You'll enjoy a hands-on engineering role but also be comfortable speaking with customers, supporting field engineers and helping coordinate workshop activities. If you have a strong refrigeration background, enjoy fault-finding and want a role offering variety, responsibility and long-term development, this could be an excellent next step