Customer Care Coordinator
CV-LibraryHalesowen, DudleytemporaryPosted: 8 June 2026
Apply NowAre you an experienced customer service professional with a background in New Build Housing?
Approach Personnel are proud to be partnered with an industry leading, award winning, nationwide, new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Redditch office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
* Competitive basic salary dependent on experience
* Generous annual leave entitlement + bank holidays
* Bonus potential
* Potential future career growth
Working Hours
* Monday to Thursday: 08:30 – 17:00
* Friday: 08:30 – 16:00
Start Date
* Expected start date: 13th July (TBC)
* Interviews are expected to take place between 29th June and 3rd July
What are we looking for?
* Experience working in a customer services role, ideally within the new build housing or property sectors.
* Ability to provide concise and accurate written or numerical reports when required
* Confident communicator both verbally and written
* Good computer skills (especially Word and Excel)
* Strong administrative skills with excellent attention to detail
* Experience using CRM systems and maintaining accurate customer records
* Excellent organisational and time management skills
Key Responsibilities:
* Manage all communication and administration related to Customer Care.
* Resolve validated complaints efficiently, seeking direction when necessary.
* Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
* Update and maintain defect records accurately.
* Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
* Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
If you're a highly organised customer service professional with strong administrative skills and experience within housing, property, or construction, we'd love to hear from you
Approach Personnel are proud to be partnered with an industry leading, award winning, nationwide, new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Redditch office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
* Competitive basic salary dependent on experience
* Generous annual leave entitlement + bank holidays
* Bonus potential
* Potential future career growth
Working Hours
* Monday to Thursday: 08:30 – 17:00
* Friday: 08:30 – 16:00
Start Date
* Expected start date: 13th July (TBC)
* Interviews are expected to take place between 29th June and 3rd July
What are we looking for?
* Experience working in a customer services role, ideally within the new build housing or property sectors.
* Ability to provide concise and accurate written or numerical reports when required
* Confident communicator both verbally and written
* Good computer skills (especially Word and Excel)
* Strong administrative skills with excellent attention to detail
* Experience using CRM systems and maintaining accurate customer records
* Excellent organisational and time management skills
Key Responsibilities:
* Manage all communication and administration related to Customer Care.
* Resolve validated complaints efficiently, seeking direction when necessary.
* Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
* Update and maintain defect records accurately.
* Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
* Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
If you're a highly organised customer service professional with strong administrative skills and experience within housing, property, or construction, we'd love to hear from you