Customer Service Administrator
Customer Service Administrator | Falmouth | £12.80ph Vibrant student accommodation in Falmouth requires a Customer Services Administrator, to be the friendly face and reassuring voice that welcomes students into their new home-away-from-home. You’ll play a vital role in creating a supportive and well‑run living environment, acting as the first point of contact for residents and ensuring everything on-site runs smoothly. This is a full-time position (37.5 hours per week), working Monday to Friday. What You’ll Be Doing * Be the go-to person for residents, visitors, and contractors—always welcoming, always professional. * Handle enquiries across phone, email, and face‑to‑face channels, resolving issues quickly and confidently. * Support smooth move‑in and move‑out processes, including check-ins, check-outs, and room inspections. * Assist students with accommodation queries and escalate concerns where needed. * Help plan and run community events that contribute to an amazing student experience. * Process bookings, tenancy documents, rental payments, and banking tasks. * Log and follow up maintenance requests, coordinating with the maintenance team to ensure timely fixes. * Carry out regular building checks and report any issues. * Promote and uphold all health & safety and compliance standards. * Help keep the site clean, safe, and welcoming for everyone. * Manage parcels, lost property, and general organisation around the building. * Support occasional marketing or promotional activities. * Take on any reasonable tasks needed to help the team and our residents. What You’ll Bring * Experience in customer service or administration—ideally within hospitality, property, or student accommodation. * Excellent communication skills and a warm, approachable manner. * The ability to stay calm and helpful under pressure. * Strong organisational skills and great attention to detail. * Confidence using Microsoft Office and CRM or booking systems. * A team‑focused mindset and a proactive, can‑do attitude. Apply now for immediate consideration! (ritzrecempbus)