Customer Service Coordinator

Customer Service Coordinator Salary: £(phone number removed) Location: Doncaster Do you have Customer Service experience within Logistics or Freight industry? Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination. Working Hours: Monday - Friday As a Customer Service Coordinator, you will be required to: * Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner. * Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction. * Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times. * Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements. * Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions. * Provide clients with regular updates on the status of their shipments and address any concerns or questions. * Assist in the development and maintenance of strong relationships with carriers to ensure reliable service. * Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process. * Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation. * The ideal candidate will have: * Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential. * Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues. * Proficient in using SaaS and other relevant software. * Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously. * Problem-solving mindset with the ability to make quick decisions under pressure. * Adaptability to work in a fast-paced and dynamic environment