Customer Service Executive
Customer Service Executive - Location: Colchester ESSEX Hours: 07:30 - 16:30 (slightly flexible, e.g., 08:00 - 17:00) We're on the lookout for a enthusiastic Customer Service Executive to join our Colchester office following an internal restructure. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy supporting a dynamic sales team, this is your chance to make an impact! What You'll Do As a Customer Service Executive, you'll be the voice of our company, connecting with customers, solving problems, and ensuring every interaction leaves a positive impression. You'll play a key role in keeping our operations smooth and supporting the sales team in achieving their goals. Your day-to-day adventures will include: Being the first point of contact for customers via phone, email, and web chat Providing proof of delivery (PODs) and resolving queries quickly Processing sales orders, raising invoices, and creating packing lists Managing customer accounts, data, and onboarding forms (modern slavery, sustainability, ISO certification) Supporting the sales team during busy periods or absences Upselling, making product recommendations, and making lead qualification calls Helping with exciting projects like special product codes and recycling initiatives What We're Looking For People who love helping customers and thrive on problem-solving Strong communicators with a knack for organisation Team players who can multitask and stay calm under pressure would be advantage if you speak German Previous experience in customer service, sales support, or admin is a bonus, but enthusiasm counts too! Why You'll Love Working Here Be part of a friendly, supportive team where your contributions matter Enjoy a structured yet flexible working schedule Competitive salary and 25 days holiday Opportunity to grow and take on new challenges in a dynamic environmentIf you're ready to bring energy, positivity, and a passion for service to our team, we want to hear from you! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people