Customer Service Executive
Customer Service Executive Location: Portsmouth, Hampshire Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered. Salary: £26,210 rising to £30,300 within 12-24 months. Looking to build a long-term career in customer service with real progression? We’re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team. This is a varied, fast-paced role where you’ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way. The role - Managing customer enquiries via phone and email Providing clear updates and working towards effective resolutions Handling a busy workload in a structured, deadline-driven environment Liaising with third parties to ensure smooth outcomes Supporting vulnerable customers with empathy and professionalism Completing detailed administrative tasks accurately Working within regulatory and compliance guidelines Working hours - 40 hours per week Shift rota between 7:45am – 8:15pm Monday to Sunday, working one weekend on/one weekend off Late shift required only 1 week in every 6 What we’re looking for - Previous call centre or customer service experience Strong communication and problem-solving skills Confident handling customers from first contact through to resolution Comfortable working in a fast-paced environment Good administrative and Microsoft Office skills What’s in it for you? Starting salary of £26,210, increasing to £30,300 within 12-24 months 28 days holiday, rising to 38 days with service Hybrid working (Individuals must demonstrate full competence in the role before hybrid working will be offered) Career progression opportunities Pension scheme Health & Wellbeing Programme Simply Health cover (dental, optical, medical) Travel & medical insurance discounts Gym discounts Cycle-to-work scheme Free onsite parking & canteen Please call the Commercial Desk (Molly/Fran) for more information, or submit your CV to be considered