Customer Service Executive

Customer Service Executive Location: Portsmouth Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered. Salary: £26,210, rising to £30,300 Hours: 40 per week, shift rota between 7:45am – 8:15pm Schedule: Monday to Sunday on a 6 week rota (working every other weekend) Why Join our client? Our client are offering a fantastic career opportunity with a benefits package to match: ✅ Salary progression: £26,210 rising to £30,300 within 12 – 24 months ✅ Generous holiday: 28 days increasing to 38 with length of service ✅ Health & wellbeing support: Simply Health cash plan (optical, dental & medical) ✅ Additional perks: Travel and medical insurance discounts. Dynamite Recruitment is proud to be partnering with a successful Insurance brand, to recruit Customer Service Executives for a specialist team. This is a varied and rewarding role where no two days are the same! You’ll be at the heart of supporting customers, resolving queries, and ensuring a seamless experience from start to finish. Key Responsibilities... Handle incoming calls and emails professionally and efficiently Provide accurate updates, solutions, and support to customers Prioritise workloads in line with service expectations and deadlines Liaise with internal teams and third parties to manage enquiries Complete high volumes of essential administrative tasks Manage sensitive and challenging conversations with empathy Ensure compliance with regulatory and company procedures What We’re Looking For... Previous experience in customer service, call handling, or contact centre work Confident communication skills — written and verbal Ability to multitask and stay focused under pressure Strong administrative and organisational ability Good working knowledge of Microsoft Office Ready to Apply? If you’re passionate about helping customers and looking to develop your career with a supportive and growing company, apply now with your CV — we’d love to hear from you! #evergreen