Customer Service Operator
CV-LibraryFelixstowe, SuffolkpermanentPosted: 5 May 2026
Apply NowJob Title: Customer Service Operator (Customs)
Location: Felixstowe
Salary: £25,000 – £35,000 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a proactive and detail-oriented Customer Service Operator (Customs) to join our team in Felixstowe. Reporting to the Customs Manager, you will be responsible for delivering accurate and timely customs clearance while providing excellent customer service to clients and partners.
Key Responsibilities as Customer Service Operator for Customs Department:
Process customs entries using CDS in line with HMRC regulations
Ensure all customs clearances are accurate and compliant
Book jobs into the system and manage job files through to completion
Handle job costing and invoicing accurately
Liaise with customers, suppliers, and internal teams to resolve queries
Maintain strong working relationships with partners and clients
Ensure all SOPs and SLAs are followed at all times
Complete weekly and monthly reporting tasks as required
Requirements as a Customer Service Operator for the Customs Department:
Good knowledge of customs clearance processes and procedures
Previous experience in a similar role preferred
Strong customer service and communication skills
Proactive approach with excellent organisational skills
Ability to meet deadlines and manage workload effectively
Good level of computer literacy
What We Offer
Competitive salary based on experience
Supportive and collaborative working environment
Opportunity to develop within a growing business
Apply now for the Customer Service Operator (Customs) role to secure a new role
Location: Felixstowe
Salary: £25,000 – £35,000 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a proactive and detail-oriented Customer Service Operator (Customs) to join our team in Felixstowe. Reporting to the Customs Manager, you will be responsible for delivering accurate and timely customs clearance while providing excellent customer service to clients and partners.
Key Responsibilities as Customer Service Operator for Customs Department:
Process customs entries using CDS in line with HMRC regulations
Ensure all customs clearances are accurate and compliant
Book jobs into the system and manage job files through to completion
Handle job costing and invoicing accurately
Liaise with customers, suppliers, and internal teams to resolve queries
Maintain strong working relationships with partners and clients
Ensure all SOPs and SLAs are followed at all times
Complete weekly and monthly reporting tasks as required
Requirements as a Customer Service Operator for the Customs Department:
Good knowledge of customs clearance processes and procedures
Previous experience in a similar role preferred
Strong customer service and communication skills
Proactive approach with excellent organisational skills
Ability to meet deadlines and manage workload effectively
Good level of computer literacy
What We Offer
Competitive salary based on experience
Supportive and collaborative working environment
Opportunity to develop within a growing business
Apply now for the Customer Service Operator (Customs) role to secure a new role