Customer Service Recoveries Apprentice

Summary If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities. Hours Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday). 37.5 hours a week What you’ll do at work CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices. Your duties and responsibilities include: * Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers * Maintain high service standards and continually improve the service to customers * Work well within a dynamic team environment * Negotiate, investigate and resolve issues whilst proactively seeking solutions College or training organisation INTEC BUSINESS COLLEGES LIMITED Your training course Customer service practitioner Equal to Level 2 (GCSE) Desired qualifications * GCSE English (Grade A* - C / 9 - 4) desirable * GCSE Maths (Grade A* - C / 9 - 4) desirable Skills * IT skills * Attention to detail * Confident telephone manner * Excellent listening skills * Good problem solver * Dedicated * Hard working * Confident individual * Team player * Enthusiastic & self motivated * Able to work in a busy role * Remain calm under pressure * Flexible & Proactive * Call Centre experience * Very strong C/Service Skills * Strong work ethic * Strong communication skills