Customer Service Representative

About The Role Role: Customer Service Representative  Contract type: Full time, permanent  Location: Crayford, DA1 4QX (Role will be hybrid after successful completion of probation 1-2 days from home) Hours a week:35 Monday to Friday Salary/Hourly rate: £24,000   As a Customer Service Representative, you will provide exceptional service by liaising with both internal teams and external customers. Your role involves resolving queries efficiently within SLAs, maintaining high standards of quality, and meeting departmental and personal KPIs. Key responsibilities include delivering high-quality customer service, addressing financial and operational issues, and adhering to company procedures and GDPR practices. You will use customer portals to provide accurate quotes, support Account Managers, suggest process improvements, and build strong relationships across the business. Additionally, you'll inform customers of account changes, resolve complaints, and promote Restore Portal and other products/services.  Key Responsibilities:  Deliver high-quality customer service, focusing on the customer experience with Restore  Resolve queries within customer and company SLAs, including financial and operational issues  Achieve individual and team KPIs, seeking improvement opportunities  Follow company procedures and GDPR practices  Use customer portals and provide accurate quotes based on valid agreements  Assist with queries when Account Managers are unavailable and support departmental needs  Suggest improvements to enhance the customer journey and processes  Build and maintain key working relationships across the business  Inform customers of account changes and resolve complaints  Promote the Restore Portal and other products/services  About You:  Previous experience in a fast-paced customer-focused environment  Commitment to excellent customer service with a positive attitude  Strong communication skills, both written and verbal  Excellent attention to detail, problem-solving abilities, and organisational skills  Ability to extract relevant information and identify problems  Competent in standard software packages with a willingness to learn new ones  Ability to prioritise workload, multitask, and work independently while handling complaints  Ability to work under pressure and meet deadlines/targets  Proven ability to achieve and maintain KPI targets Some of our benefits include:  Annual Leave – 25 days + bank holidays Life Assurance – 2x basic annual salary Bereavement Counselling – Support during difficult times Free Onsite Parking Employee Assistance Programme (EAP) – Confidential counselling via Health Assured Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40) About The Company Restore Commitment to Disability Confidence  We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so